Multitask Office Assistant with Customer Focus

Katrena Blackshire

Memphis, TN ***** +1-901-***-**** **********@*****.***

Professional Summary

• Committed and motivated office assistant with exceptional customer service and decision making skills. Strong work ethic, proficient at quickly learning new procedures and taking ownership at diverse projects. Authorized to work in the US for any employer

Work Experience

Office Clerk/Receptionist

Neighborhood Christian Center Memphis, TN

July 1999 to Present

Official work

Asking phone

Customer Service

check in patient

Assisting children

Mentor

Picking/packing food boxes

ICQA Problem Solver

Amazon Warehouse Memphis, IN

July 2020 to November 2025

• Received and inspected incoming shipments, verifying accuracy of contents and documenting any discrepancies

• Prepared shipping documents, including bills of lading, packing slips, and labels, to ensure accurate tracking of outgoing shipments

• Performed quality checks on outgoing products to ensure they meet specified standards before shipment

• Utilized computer systems or software to track inventory levels, update records, and generate reports as needed Store Manager

City Trends Memphis, TN

January 2017 to May 2024

• Retail associate

1. Customer services

2. Cashier

3. Stocker

Inventory Associate

Adeeco Memphis, TN

October 2016 to March 2020

38118

Inverntory Control

Picking/Packing/Restocking

Cycle Counter

Office assistant/Childcare provider

Toy's Rainbow Learning Center Memphis, TN

July 2008 to June 2012

Teacher infants/toddlers& School Age

Education

Child Development (Social (Degree))

University of Phoenix

December 2010 to January 2011

Child Development (Social Degree)

University of Phoenix

December 2010 to January 2011

High school diploma or GED

Cornstone christian academy

Skills

Productivity software Driving Calendar management Data entry Meeting scheduling Data collection Safety regulations Climbing Social Report writing RF scanner Workplace health and safety regulatory compliance Spreadsheet charts Project coordination Performance Improvement (PI) Process improvement Phone answering Report preparation Presentation preparation Customer complaint resolution Inventory control Materials handling Faxing Microsoft Access Data cleaning Attention to detail Screen printing ERP systems Social (5 years) Phone communication Load & unload Hands-on training (10+ years) Strategic management Photocopying Mail processing Inbound logistics Office Assistant Inventory Multi-sourcing Clean workspace maintenance Administrative experience - Administrative experience (6-10 years) Zoom Office Assistant (10+ years) Communication skills Front desk Order assistance Supervising experience Strategic planning Crisis intervention Technical Proficiency Manufacturing company experience Assembly 10 key typing Math Office equipment routine maintenance Computer operation Forklift Call center experience Warehouse experience Sales Spreadsheet data validation Administrative experience within retail industry Computer networking Carrying Inventory (8 years) Skills Applied Behavioral Analysis (ABA) for children Spreadsheet filtering Basic math Warehouse supervisor experience Office supply management Safe work practices Confidential information handling Food handling Greeting customers Filing Invoice processing Outdoor work Warehouse management system Outbound logistics Teamwork Manufacturing Network setup Machine maintenance Organizational skills Providing product information Milling industry experience Event planning Spreadsheet conditional formatting Packaging (food) Scanning E-commerce Pallet jack Customer inquiry handling Retail sales - Retail sales experience (6-10 years) Remote work experience Data sorting Record keeping Appointment scheduling File organization Childcare Correspondence management Customer service Hands-on training Languages

English

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

Skills

•Office assistant

Customer Services

Warehouse

Communication

Childcare

Inventory Control

Cycle Counter

Team Player

Retail Sales

Social Networking

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