Customer support specialist

Sarah Mae McCullough Remote — Cleveland, OH 440-***-**** ***********@******.*** linkedin.com/in/sarah-mae-mccullough

PROFESSIONAL SUMMARY

Detail-oriented Remote Customer Success Data Entry Operations Specialist with an AAS in Business Information Systems and 8+ years of experience supporting customers, coordinating vendors, reconciling inventory, and improving billing processes. Proven ability to increase reimbursements, resolve inventory discrepancies, and manage high-volume order processing in fast-paced environments. Seeking fully remote roles in data entry, customer success, account management, or operations support.

CORE SKILLS

Remote client communication; phone, email, video (Teams, Zoom)

High-volume data entry; order processing; invoice validation

Inventory control; cycle counts; discrepancy reconciliation

Billing / denied-claim follow-up; confidential data handling (HIPAA awareness)

CRM documentation; ticket management; pipeline hygiene

Project coordination; vendor management; stakeholder communication

Microsoft Excel; Google Sheets; Microsoft 365; basic ERP/IMS familiarity

Cash handling; POS transactions; returns and refunds processing

PROFESSIONAL EXPERIENCE

The Home Depot — Pro Account Sales Associate / Customer Care Representative North Olmsted, OH 10/2023 – 09/2024

Conducted consultative conversations with contractor accounts to identify needs and recommend tailored solutions, increasing repeat business.

Entered and managed special orders, custom quotes, and delivery schedules in store systems to ensure accurate fulfillment.

Documented account notes and follow-up tasks in CRM/store systems to enable consistent outreach and faster resolution.

Maintained cash and refund accuracy while providing excellent customer service.

Trained new team members on client communication and documentation best practices.

24/7 Office Solutions LLC / 24KT Construction

— Product/Office Manager / Customer Service Support Cleveland, OH 09/2020 – 03/2022

Served as primary client contact for multiple projects; coordinated subcontractors, schedules, and client status updates.

Created project plans, QA checklists, and standardized closeout documentation to reduce rework.

Performed data entry, scheduling, and vendor coordination using virtual collaboration tools.

Terminal Warehouse Inc. — Customer Service Representative (CSR) Cleveland, OH 12/2017 – 03/2020

Performed receiving, cycle counts, and inventory reconciliation; resolved part-number and billing discrepancies with purchasing and engineering.

Entered receiving and order data into inventory systems; supported shipping and logistics documentation.

Logged customer inquiries and tracked issue resolution for on-time delivery follow-up.

Maids In America — Office Assistant / Production Support Tuscaloosa, AL 09/2013 – 12/2017

Managed production planning calculations, payroll and material costing; maintained accurate operational and onboarding records.

Performed regular data entry for employee files, schedules, and policy distribution.

Safeguard Properties — REO Special Projects Coordinator Cleveland, OH 01/2013 – 09/2013

Coordinated vendor performance across 11 states; documented delays and costs to improve accountability and timelines.

Resolved client complaints and coordinated cross-functional teams to prevent supply interruptions.

Fresenius Medical Group — Special Projects Coordinator (Medicaid Billing) North Olmsted, OH 05/2012 – 12/2012

Managed denied-claim projects and standardized billing documentation, increasing reimbursement rates by 32%.

Maintained confidential billing records and improved claims follow-up workflows.

EDUCATION Associate of Applied Science, Business Information Systems Remington College — Cleveland, OH

TOOLS & CERTIFICATIONS

Microsoft Excel (intermediate); Google Sheets; Microsoft 365; Microsoft Teams; Zoom; CRM basics; Inventory management systems

ADDITIONAL NOTES

Remote availability: fully remote; experienced in asynchronous collaboration and virtual onboarding.

References available upon request.

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