Bilingual Administrative & Dispatch Specialist

DAIMARIE PEREZ

Administrative Customer Service & Dispatch Specialist

Lutz, FL *************@*****.*** 656-***-****

PROFESSIONAL SUMMARY

Bilingual administrative professional with extensive experience in customer service, dispatch coordination, and logistics. Recognized for excellent communication skills, problem-solving abilities, and dedication to service excellence. Fluent in English and Spanish, with a proven track record of supporting clients and field teams efficiently in fast-paced environments. PROFESSIONAL EXPERIENCE

Quest Diagnostics — Dispatcher / Customer Service Representative Tampa, FL May 2020 – Aug 2025

• Coordinated specimen pickups with laboratories, hospitals, and clinics, ensuring timely and accurate logistics.

• Communicated with drivers and clients to resolve issues, confirm delivery times, and provide updates.

• Managed customer inquiries, complaints, and orders while maintaining high service quality standards.

• Collaborated with internal departments to improve dispatch efficiency and client satisfaction. Walmart — E-Commerce Team Leader

Wesley Chapel, FL May 2018 – May 2020

• Guided and supported customers through online product selection, purchases, and returns.

• Ensured timely processing of orders and maintained accuracy in daily operations.

• Trained new team members to uphold company standards and meet service expectations.

• Recognized for strong communication and leadership skills in a fast-paced retail environment. Papaya Clothing — Sales Associate

Brandon, FL Nov 2017 – May 2018

• Assisted customers in product selection and completed sales transactions accurately.

• Handled cash register operations, exchanges, and returns with professionalism.

• Maintained organized sales floor and ensured a positive shopping experience for all customers. EDUCATION

• B.S. in Microbiology, University of South Florida — Tampa, FL (2022)

• B.S. in Microbiology, University of Puerto Rico — Humacao, PR (2017) SKILLS & STRENGTHS

• Bilingual: English & Spanish

• Customer Service & Client Relations

• Dispatch Coordination & Scheduling

• Problem-Solving & Conflict Resolution

• Multitasking & Time Management

• Communication & Team Collaboration

• Microsoft Office, Google Workspace, CRM Systems

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