Implementation Coordinator & Trainer with IT Support Expertise

Shaun Tramble

***** * ***** *** ********, AZ ****8] • [928-***-****] • ️ [Shaun. *******@*****.***]

Professional Summary

Experienced Implementation Coordinator and Trainer with a strong background in customer service, technical support, and system integration. Proven ability to manage multiple client accounts, conduct effective training sessions, and ensure successful implementation of time and attendance systems. Highly motivated, dependable, and skilled in communication and computer technologies.

Professional Experience

Implementation Coordinator – Time and Attendance

2019 – Present

• Implemented new client accounts for Online Punching, PTO, Payroll Reporting, and Timeclock Networks.

• Collaborated with clients to understand business needs and create tailored policies.

• Coordinated with outsourced providers for network specifications and data transmission.

• Conducted training sessions for end users to ensure effective system usage.

• Served as the primary contact throughout the implementation process.

• Performed system checks for updates, errors, enhancements, and integration success.

• Managed 7–25 client accounts simultaneously.

TCS Tech Solutions Consultant – ADP Payroll Solutions

2017 – 2019

• Delivered IT support for a cloud-based payroll portal, resolving client calls and emails.

• Assisted end users in logging and submitting payroll hours efficiently.

Online Services Time and Labor Sr. Advisor – Paychex

2015 – 2017

• Provided technical support to high-volume incoming calls for time and attendance portals.

• Documented customer data, processed orders, tracked shipments, and maintained spreadsheets.

• Trained new hires and mentored a team of 6–8 employees.

• Managed specialty clients including Fidelity and FedEx for payroll services.

Business Resolution Specialist – AT&T/ASAP

2010 – 2015

• Handled high-volume customer calls regarding network and security protocols for AT&T Uverse.

• Troubleshot network latency, documented issues, and processed RMA shipments.

Customer Service – Healthways

2008 – 2010

• Delivered customer service for high-volume calls, order processing, inventory management, and data entry.

• Revised forms, maintained data spreadsheets, and tracked shipments.

Education

Phoenix College – General Architecture Coursework, 2001

Maya High School – Diploma, 1999

Skills

• Customer Relationship Management (CRM)

• Great Plains Solutions, Microsoft SharePoint, Salesforce

• Timekeeping Systems: V6, Handpunch Time Clock

• Data Entry (10-key), Inventory Management, Shipping/Receiving

• BBNMS (Broadband Network Management System), Cisco Agent Tools

• FlexTime, Lightspeed Broadband Tool

• Strong Communication & Training Skills

• Advanced Technical Support & Troubleshooting

Additional Highlights

• 19 years of customer service experience

• 6 years of warehouse/office experience

• 6 years of advanced tech support

• Motivated, fast learner, and dependable professional

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