Project Coordination and Management Professional

Katrena L. Hill, CSM

** **** ***** *****

Stockbridge, GA 30281

678-***-**** *******.****@*****.***

SUMMARY

Professional Project Coordinator/Manager with extensive experience in all aspects of construction and property management. Broad technical knowledge combined with outstanding leadership ability, self-motivated, and assertive individual with exceptional skills acquired through practical experience.

TECHNICAL SKILLS

MS Office Suite

MS SharePoint

AutoCAD

Primavera

PeopleSoft

PPM

Clarity

Visio Professional

SAP

Oracle

MS Project

Salesforce

Power BI

EXPERIENCE

HELPING HANDS BEHAVIORAL SOLUTIONS, Waycross, GA

Family Support Coach Apr 2024 – Current

Provides transportation and behavioral aide services, as well as supervised visits for all DFCS clients.

Complete and submit daily notes and service request concerning each case when services are provided.

Submit monthly ongoing cases reports and late notices.

TEKSYSTEMS, Burlington, NC

Project Coordinator for BMO (Contractor – Working Remotely) Dec 2022 – Sep 2023

Assist with the onboarding of new bankers joining the organization due to an acquisition.

Supporting training department to onboard the Bankers from BoTW.

Partner with UAT and track the employees access throughout the onboarding process.

Submit several different requests to several different technology provisioning areas in the bank.

Creating analysis reports via Excel by using vlookup and pivot tables.

Mapping and analyzing existing team collaboration sites/tools and creating a single SharePoint site that consolidates all files and documents.

PMO Project Coordinator for LabCorp (Contractor – Working Remotely) May 2021 – Nov 2022

Create and distribute weekly Clarity Extract reports importing into Excel using pivot tables and vlookup.

Create financial PowerPoint slides for future LPE meetings, as needed.

Review Clarity for anomalies and drive resolution with team.

Create Iron Mountain data analysis and PowerPoint presentation. Update Iron Mountain actuals into Clarity (Raw data for upload file / analysis / update Clarity).

Create monthly Clarity project listing report and Pivot tables.

Facilitate Weekly Action Items Meeting and maintain Action Item Register.

Set up new projects in Clarity and various updates.

Support Procurement with Invoice Maintenance activities in PeopleSoft.

Created special projects as assigned, maintaining, and updating tools, researching, and preparing reports for stakeholders and posting information into SharePoint.

Monitors project metrics and ongoing process improvements, including preparation of periodic project scheduling and budgeting reports to assist project managers in tracking and assessing project.

NUANCE COMMUNICATIONS, Atlanta, GA Nov 2015 – Mar 2021

IT Project Planner for Dragon Medical Prof. Svcs. (Contractor until Dec 2016)

Implement ways to improve and streamline the current process for on-boarding and engaging new customers for their top selling software.

Coordinate between the internal procurement/contracts team and the Infrastructure PM that work directly with the customer for Dragon software implementation setup.

Assists with adding new customers to Oracle and SharePoint database.

Scheduling, document review, client feedback, preparation for project initiation, understanding various dependencies for preparing the implementation.

Develop process documentation and training content for Project Managers and offshore administrators.

Receive and record all Key Member Alerts to Project Intake List daily.

Utilize PowerBI to determine project manager availability to take on new project.

Utilize Oracle and WebApps to verify project information.

Identify, document, communicate and manage project milestones, action items, risks, and issues to completion and/or resolution.

Define project scope, goals and deliverables that support IT goals in collaboration with senior management and stakeholders.

Identify and manage project dependencies and critical path. Set and continually manage project expectations with team members and other stakeholders.

Develop and deliver progress reports, proposals, and stakeholder presentations, including executive level communications.

Work with multidisciplinary teams to ensure appropriate project resources are allocated.

Trained the Offshore Personnel in PM Intake Process

Manage project related administrative duties such as processing Partner invoices, transitioning projects to support, and creating FootPrint tickets and new work order emails.

Work closely with Product SMEs, Customer Success Executives, Program Managers, and Implementation Team Members

Analyzes systems and processes for operational efficiency and organizational effectiveness.

Upload project information into DM SharePoint site

Work closely with Sr. Project Manager on various projects to closely monitor activity and provide updates.

Created project deliverables and request for joint delivery agreements (JDA)

TEKsystems, Atlanta, GA (Contractor)

ASSURANT INC., Atlanta, GA Jun 2015 – Oct 2015

PMO Project Coordinator

Review time reports for all program team members, checking for timely and correct reporting of hours.

Assist in the hours forecasting process by working with PM’s and resource managers to identify the correct resources.

Assists with PPM fulfilling requests for resources, following up on missing time, and task assignments.

Provide actual hours information to assist with financial reporting.

Ensure accurate and timely recording of key decisions, risks, and issues within the SharePoint repository.

Ensure successful project audit by making sure that all required signoffs are recorded and store appropriately.

Maintained and posted project documents to SharePoint repository.

Prepare documents for various recurring meetings including minutes, issue logs etc.

Coordinating the video equipment, connection, and setup of the virtual meetings.

Assist project manager with various data reports and resource forecasting.

Assist in the hours forecasting process by working with PM’s and Resource Managers to identify the correct resources set them up in PPM and include accurate forecasts of their effort.

Update project progress within PPM.

Assist in creation of project dashboards and other required reporting via Excel using pivot tables.

VOYA INC., Atlanta, GA Mar 2015 – Jun 2015

PMO Project Coordinator

Assisted Project Director in maintaining targeted goals for various projects.

Maintained and posted project documents to SharePoint repository.

Assisted project manager with various data reports and resource forecasting.

Assisted in the hours forecasting process by working with PM’s and Resource Managers to identify the correct resources and include accurate forecasts of their effort in Clarity.

Update project progress within Clarity.

Assist in creation of project dashboards and other required reporting.

COCA COLA REFRESHMENTS, Atlanta, GA Jun 2014 – Jan 2015

Data Analyst/Project Coordinator (Contractor)

Primarily focus on an initial analysis of the quality of the customer file database.

Collecting and analyzing data so that address data is successful when transmitted through the Trillium and Vertex TJC determination programs.

Assist project manager in cleaning up the customer data file by rooting out erroneous addresses and replace the addresses so they can be loaded into the Customer Load File.

Verify and format customer data to ensure accuracy.

Assist project manager with various data reports and processes.

Updated project details utilizing MS Excel and MS Access.

CATLIN INC., Atlanta, GA Jan 2014 – May 2014

PMO Project Coordinator (Contractor)

Assist program and project managers to aggregate information for weekly program reporting to include RAID logs, Project Schedules, and software deployment (SharePoint 365 and Lync 2013).

Assist Portfolio Manager to identify and manage inward and outward dependencies from within the project work stream.

Create Change Request and Deliverance process flow and templates.

Schedule program meetings for program team members and program leadership. Coordinate with senior leadership administrators for scheduling.

Completed inventory and assessment of computer screens and hard drives for the migration and deployment of SharePoint Office 365 and Lync to the project team.

Coordinate Onboarding and Offshore resources as needed

Assist with time entry into Planview.

Used Planview to help track project resources and financials for the program.

Collaborates to ensure projects and work efforts are entered into project management system and effectively managed throughout the work efforts life cycle.

Assists in the creation of communication documentation for the process work flow, including follow up on action items, editing and verifying details, meeting with project managers to gather data, etc.;

Assists PMO with developing process work flows and deliverables.

Experience working in a global environment with a project team dispersed across multiple countries.

Strong familiarity with project management software and tools, such as Microsoft Project, Power Point, RAID log (Risk Action Issue Decisions Dependencies), SharePoint 365.

Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.

NEWELL RUBBERMAID, Atlanta, GA Jun 2013 – Dec 2013

Assistant Packaging Design Coordinator (Contractor)

Assist Packaging Engineers in entering specifications into Flex, TOPS, and SmarTeam.

Create various Packaging reports as needed.

Manage creative packaging execution process with internal Brand Marketing, Design and other internal departments as needed.

Prioritizes artwork projects for new Goody products and packaging improvement projects.

Prioritize execution of packaging related projects for balanced workload and timely launches within cross-functional team.

NCR CORPORATION, Alpharetta, GA Nov 2012 – Mar 2013

PMO Project Coordinator (Contractor)

Manage daily, weekly and monthly client reporting as necessary and look for ways to improve client reporting to provide better insight into site level issues.

Daily administration and support of the Salesforce system and database including, but not limited to, managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validation rules.

Assist in tracking and forecasting revenue for recognition purposes

Updated Cinema client information in Salesforce.com

Assist in management of client implementation projects including statement of work creating, adherence to project timelines, defining success criteria, and other aspects as needed

Collaborate with team members to analyze helpdesk trends and communicate results internally and externally as appropriate.

Maintain accurateness of internal tracking systems for client hardware and software solutions.

Review monthly client support and maintenance bills for accuracy.

Participate in quote, billing, revenue collection, and invoice dispute process.

Assist in other general Cinema initiatives and tasks as required.

BOBBY DODD INSTITUTE, Atlanta, GA Aug 2010 – Nov 2012

Administrative Support

Handles incoming, outgoing and interoffice correspondence.

Create and complete daily activity reports.

Submits weekly activity report utilizing MS Excel to the client.

BOVIS LEND LEASE, Atlanta, GA Feb 2008 – Jun 2009

CBB McDonald’s, Project Administrator

Created and updated project plans and schedules based on established project priorities and available resources, and report delays in critical path tasks to the project managers.

Collected and communicated required documentation to facilitate payment.

Logged and processed closeout packages daily for McDonald’s Atlanta Region.

Helped drive weekly team meetings where workload, priorities and upcoming deadlines are met.

Created spreadsheet and reported expenses to the client’s internal accounting department.

Maintained project database (MS SharePoint) in posting expense information in order to generate refund check.

Updated project details in Primavera.

Ensure coordination between the activities performed by the project team to keep projects on time and within budget.

Effectively communicate project status to management and keep business stakeholders informed of project status and all related issues.

Supported Project Manager’s to ensure timely activity, integration and efficient use of resources to meet project deliverables.

Tracked the project schedule utilizing MS Project, status, and processed paperwork.

BP, Procurement Coordinator

Provided customer service point of contact for all US based customers regarding web-based purchasing tool account usage.

Administered company intranet site where product catalogs and national account information are housed.

Develops and executes device purchasing plan based upon demand signal Manages Life Cycle of product from SKU Creation to DC depletion, to include new vendor set up.

Develops and conducts weekly review with vendor, demand planning, and marketing.

Processed new account applications, terminations, downloading invoices and timely payment of equipment.

Create and maintain a schedule of events for the projects.

Interface with new vendors to ensure quality end product.

Identified and resolved any issues or scheduling problems.

Created various progress reports for client management to ensure proper delivery of equipment.

Manages Planning and Procurement process with vendors.

Worked with accountant to ensure timely approval of invoices and payments to the contracted suppliers.

Reconciled monthly projects reports to ensure receipt of all statements from suppliers and customers are complying with corporate risk policy.

Prepares monthly account reconciliations and cost reports.

Promoted, developed and created Shop4Equipment customer, product and geographic databases.

Maintained the online tool, troubleshooting technical issues and resolving customer services issues.

Ensure all deliverables are received and accepted by the customer.

Develop a thorough understanding of scope, processes, systems, and resources for each project.

Created quarterly Shop4Equipment newsletter for Bovis employees worldwide, as well as the Shop4Equipment clients.

OTHER RELEVANT EXPERIENCE

Held temporary positions of Data Integrity Analyst II and Sr. Specification/Material Administrator for Georgia-Pacific. Sr. HR Administrative Assistant and Graphics Specialist placed at The Coca-Cola Company from 1994 thru 1999. Project Coordinator with SAAB updating their database. Also Data Transcriber at IRS for over eight years.

EDUCATION

B.S., Information Technology, South University, Savannah, GA August 2014

Concentrated on B.A., Computer Based Management Systems, University of Alabama, University, AL

LICENSES AND CERTIFICATIONS

Certified Scrum Master, Scrum Alliance March 2018 – March 2023

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