Asset-minded Communicator with Problem Solving Skills
Resume:
CURRICULUM VITAE
Portia Masuku
Olifantsfontein 1666
Tel: 083-***-****
Email: ***********@*****.***
Summary
I strive towards excellence and will perform to the best of my ability with integrity and become a successful employee and an asset to my employer, as I am comfortable in both leadership and non-leadership roles. I am also self-motivated person who is dedicated in everything I do and will gladly accept any motivation or advice when offered. I have effective communication skills and problem solving skills.
Personal Details
Surname Masuku
First Names Portia
Identity Number 801***-****-***
Date of Birth 15/10/1980
Gender Female
Marital Status Married
Nationality South African
Home Language Zulu
Other Language Swati
South Sotho
English
Driver Licence Code 08
Telephone Number Tel: 083-***-****
Email Address ***********@*****.***
EDUCATION
SA College Matric Certificate
Accounting
Economics
Industrial Orientation N3
Industrial Organisation and Planning N3
English
Zulu
Year 2011
Advanced Virtual Learning
Group
Secretarial Diploma
Secretarial Contents
Microsoft Windows 98
Typing
MS Word
MS Excel
Ms Power Point
MS Access
MS Outlook
Internet Explorer
Employment History
Employer : AFRICAN BANK Midrand (Head Office)
Call Centre (Pre-Legal Department)
Duties
• Loading Debt Orders
• Inbound and Outbound Call Centre
• Accounts and Credit Cards Processing
• Consulting for outstanding balances
• Tracing and tracer park for section 58 of the magistrate court of the 1944 amended
• Handled queries from clients
Period February 2009 – July 2017
Employer : AFRICAN BANK Midrand (Head Office)
Call Centre Agent
Duties
Asserting the client banking details
Viewing the terms of the loans, the arrears and the interests.
Viewing the available credit and the installment of the client.
Data capturing and telephone skills
ensuring the deadline is met
Using African Bank’s applications:
EXECTUS: System for loans
BANCS: Credit card system
TALLYMAN
Period April 2007 – January 2009
Employer : ESKOM (CFS)
Call Centre Agent
Duties
Data capturing and telephone skills
Collection of Outstanding account
Loading of electricity outstanding account
Inbound and Outbound Call Centre
Period December 2006 – March 2007
Employer : Rainmaker Logistics
Call Centre Agent
Duties
Data capturing
Filling
Distribution of books
Processing of orders
Period February 2006 – July 2006
Employer : Edgars (East Rand Mall)
Sales Lady
Duties
Assisting customers in selecting and locating the right products
Arranging the goods in a proper way and making the customers a satisfied with the service
Demonstrating the product knowledge
Customer Communication
Period April 2004 – September 2005
References
Name: Ms Yolande Coetzee
Occupation Supervisor (AFRICAN BANK)
Contact Numbers: 083-***-****
Name: Mr Joseph Nkabinde (ESKOM)
Occupation: Supervisor
Contact Numbers: 073-***-****
Name: Miss Thelma Tungwane (RAINMAKER LOGISTICS)
Occupation: Managing Director
Contact Numbers: 073-***-****
Name: Mr Jabu Sithole (EDGARS)
Occupation: Supervisor
Contact Numbers: 073-***-****
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