Bilingual Customer Service Professional

Robert Hernandez Jr.

********@*****.***

Houston, TX • 713-***-****

Bilingual Customer Service Professional

Summary

Reliable bilingual professional with experience in fast-paced, customer-facing environments. Strong communicator, quick learner, and dependable team player seeking a call center/customer service role to leverage bilingual skills, problem-solving, and attention to detail.

Skills

• Customer Service & Communication

• Bilingual (English & Spanish)

• Time Management & Prioritization

• Teamwork & Reliability

• Computer-Friendly; Fast Learner

• Quality Assurance

• Problem Solving

• Adaptability in Fast-Paced Environments

Experience

Ambassador Collision — Houston, TX

Bodyman Technician (Feb 2023 – Oct 2025)

• Assessed vehicle damage and communicated updates to customers.

• Repaired and replaced body parts with accuracy and detail.

• Performed sanding, filling, dent removal, and refinishing.

• Ensured repairs met safety and manufacturer standards.

• Provided Spanish translation between customers and staff.

Walmart — Houston, TX

Overnight Stocker (May 2020 – Jan 2023)

• Restocked merchandise and ensured product availability.

• Used scanners to track inventory accurately.

• Assisted customers during overnight hours.

• Maintained store presentation and shelf organization.

• Met stocking goals in a fast-paced environment.

Central Houston Nissan — Houston, TX

Paint Technician (Jun 2018 – Apr 2020)

• Matched paint codes using computerized formulas.

• Prepped vehicles through sanding, masking, and priming.

• Assisted customers with service questions.

• Managed paint inventory and supplies.

• Coordinated with team to meet deadlines.

Education

GED (1996) — Reagan High School, Houston, TX

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