Customer Service Specialist with Insurance Experience

C O N T A C T

(***) ***- ****

Brandon, FL

***********@*******.***

A B O U T M E

Leadership

Communication

Adaptability

Communication

Problem Solving

Attention to Detail

Goes Above and Beyond

S K I L L S

K Y R A M E N U A U

I N S U R A N C E E N R O L L M E N T S P E C I A L I S T E X P E R I E N C E

Insurance Enrollment Specialist

2023- Health Insurance Marketplace

I am a dedicated, organized and

methodical individual. I have good

interpersonal skills, am an excellent

team worker and am keen and very

willing to learn and develop new skills. I

am reliable and dependable and often

seek new responsibilities within a wide

range of employment areas. I am always

ready and capable to take on new

challeges and to master a required skill

or craft for any new opportunity.

Answering calls and responding to

customer complaints.

Account handling; manage clients,

achieving targets for new business and

renewals/retention of current clients

Accessing customer accounts and policy

schedules.

Providing customers with detailed

information about policies and products.

Sales Representative

2021- 2023, Predire Paris

Selling skincare products and advanced

medical grade skincare technology

Promoting and selling cosmetic products

to customers.

Providing product information and advice

to customers.

Maintaining a high level of product

knowledge.

Commission based sales*

Sales Representative

2020 - 2021, Seminole Coconut Creek

Casino/Lucky Cigar

Selling cigars, products and accessories

Have a good and growing knowledge of

cigars

Provide courteous, personalized, attentive,

sincere, consistent guest service and

hospitality by responding promptly and

efficiently to inquiries, request &

complaints..

Cashier

2019 - 2021, Sunset Grille

Places customers orders using POS system.

Provides a positive customer experience with fair, friendly, and courteous service. Handling cash transactions totaling customers’ purchases. Ensure guest satisfaction with all items served and make any necessary adjustments if needed.

Insurance Account Specialist

2018 - 2019, Teleperformance

Answering inbound calls and responding to customer inquiries. Build sustainable relationships and engage customers by taking the extra mile Provides a positive customer experience with fair, friendly, and courteous service. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

V O L U N T E E R & I N T E R S H I P S

BROWARD COLLEGE INTERNSHIP

JANUARY 2018- JUNE 2018 Lauderhill 6’12 STEM’MED

Under supervision of Mandie E. Striggles:229-***-****, instructed three 8th grade English classes. These classes we accomplished class reading, instigated high order thought discussions, assigned and class work and home work. Also assisted with grading paper work and conducted one-on-one tutoring. CHURCH BY THE GLADES - CHILD CARE ASSISTANT

2014-PRESENT

Providing safe, secure, nurturing, clean and efficient care to children. Assisting with child care and all other church needs

K Y R A M E N U A U

I N S U R A N C E E N R O L L M E N T S P E C I A L I S T To whom it may concern,

In today's customer oriented society; timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty and care is always impacted when you employ the right service professional to represent you when assisting your valued customers.

I am writing to express my interest in the open position that you have available. I believe that my customer care experience, along with my computer literacy and skills other technical skills make me an excellent candidate for this position. I am an extremely organized, calm, and patient professional with excellent communication skills, verbally, and through email. I have advanced experience in sales and customer care. I have a passion for providing excellent customer service, and learning the necessary skills to grow effectively in my role. I am also able to think on my feet and am comfortable working with a wide range of industries as shown in my experience at Maximus Marketplace, Lucky cigar, Teleperformance and others. I am confident that I have the skills and experience to be an excellent member of your team. I am committed to providing quality service, improve operations and helping customers to overcome their challenges. I hope to have the opportunity to discuss my qualifications further with you in the near future. Thank you for your time and consideration. Best Regards, Sincerely,

Kyra Menuau

Kyra Menuau

Contact this candidate