Seasoned ServiceNow QA Analyst - ATF Automation & Jira Expert

Ahmad Areiqat

ServiceNow ATF • Agile • Jira • Python • Automation

Fort Worth, Texas 76108 • *********@*****.*** • +1-682-***-**** • Authorized to work in the US (Green card holder)

Summary

Results-driven QA Analyst with over 6 years of hands-on experience testing ServiceNow applications using both manual and automated methodologies. Skilled in designing and executing robust test plans, test cases, and ATF suites to ensure high-quality software delivery. Proficient in building and maintaining automation frameworks using Python and Selenium, and integrating test pipelines with Jenkins for continuous testing and improved deployment efficiency. Adept at collaborating with cross-functional teams to validate requirements, identify defects, and enhance overall SDLC quality. Strong problem-solving abilities, deep understanding of Agile/Scrum practices, and proven ability to drive quality improvements while mentoring junior team members. Experienced in ServiceNow custom application testing, workflow validation, and system integrations.

Experience

Microtheory engineering Fort Worth, TX

ServiceNow QA Analyst Dec 2024 – Nov 2025

·Executed end-to-end functional testing across ServiceNow ITSM modules (Incident, Problem, Change, Request), validating 80+ workflows and improving data accuracy for federal (HHS) operations.

·Developed and automated 50+ ServiceNow ATF test suites covering approvals, Catalog module, and form behaviors, cutting regression cycle time by 60% and increasing release confidence.

·Performed manual UI, regression, and API testing for ServiceNow releases, identifying and documenting defects and ensuring stable performance across environments.

·Performed manual and automated testing (functional, regression, performance, and UAT) using tools such as Selenium and TestRail, while proactively identifying, documenting, and tracking defects through Jira to ensure timely resolution.

·Maintained test plans, test cases, and regression sets for Change Management and Service Catalog modules, increasing test coverage by 35% and ensuring alignment between automated and manual QA processes.

Gainsco Fort Worth, TX

ServiceNow QA Analyst Nov 2023 – Oct 2024

·Executed functional and regression testing across ServiceNow insurance-related modules (Incident, Request, Knowledge, CMDB), validating 70+ workflows and improving process accuracy across claims operations.

·Designed and automated 40+ ServiceNow ATF test suites covering form validations, approvals, and Catalog items, reducing manual regression effort by 30% per release.

·Performed comprehensive manual UI, API, and integration testing across ServiceNow forms, Catalog items, and insurer-specific processes, increasing defect detection.

·Developed test plans, test cases, and reusable regression sets in Jira Xray, increasing overall test coverage by 30% and strengthening quality assurance for insurance service delivery.

Yum! Brands (Pizza Hut) Plano, TX

Software/ServiceNow QA Analyst Oct 2022 – Oct 2023

·Developed and executed automated regression suites for ServiceNow applications using Python (Pytest, Requests) and Selenium, validating workflows, integrations, and ATF scenarios to enhance platform reliability and significantly reduce production defects.

·Designed and implemented a scalable BDD automation framework with Behave, enabling business-readable test scenarios and improving cross-team clarity, which reduced UAT failure by 30%.

·Contributed to the development and enhancement of AFT test automation frameworks, maintained testing environments, conducted exploratory testing, and followed QA best practices.

·Designed scalable BDD and test automation frameworks integrated with Jenkins CI/CD, enabling business-readable scenarios, improving cross-team clarity, and accelerating ServiceNow release cycles by identifying defects earlier through Shift-Left testing in Jira/Xray.

·Executed test planning and test case management in Jira Xray while incorporating Shift-Left practices within Agile sprints, identifying defects earlier and shortening release cycles by 25%.

Bureau Development Dallas, TX

Software QA Engineer Sep 2020 – Oct 2022

·Performed manual UI, functional, and regression testing for the company’s customer-facing website and internal operations tools, identifying defects and improving the platform.

·Developed automated test scripts using Python and Selenium, increasing regression coverage by 40% and reducing manual testing effort across critical help desk and incident management flows.

·Built and maintained CI/CD pipelines in Jenkins for automated test execution, accelerating deployment validation, and reducing release turnaround time by 25%.

·Authored test plans, test cases, and SQL-based data validation queries within an Agile environment, strengthening cross-team collaboration and ensuring accurate reporting for operational support systems.

Skills & Interests

Technical: ServiceNow ATF, Python (Pytest, Requests), Selenium WebDriver, Behave BDD, Jenkins CI/CD, Git/Bitbucket.

ServiceNow: ITSM Modules (Incident, Problem, Change, Request), Catalog, ATF Automation, API Testing ServiceNow, Flow Designer, Change Approval Policies, CMDB relationships.

Other: Agile/Scrum Methodologies, Shift-Left Testing, Defect Management, Test Strategy Development, Jira/Xray.

Education

Philadelphia University

Major: BSc Computer Science

Date: From 10/2016 to 06/2020

Contact this candidate