HR Administrative Professional with Strong Testing Center Experience

Denise Chappell

*** *********** *****

Beech Island, SC 29842

803-***-**** - Cell

***********@*******.***

Objective: Seeking a position with growth potential where my discipline, positive attitude, professionalism, untiring efforts and interest can be utilized.

Summary of Qualifications

1. Willing to assume responsibility, self- motivated, and a high degree of professional integrity.

2. Well rounded, flexible team player with the ability to learn quickly. Education:

Independence University (Stevens Henager College) – 2015-2017 – Graduated with Bachelor of Science degree in Business Management and Administration with a minor in Human Resources

Independence University (Stevens Henager College) – 2018-2019 – Graduated with Honors (Magna Cum Laude-GPA 3.91) MBA degree in Business Management and Administration with a minor in Human Resources

Experience:

07/2022-Present – Dynata Inc.

HR Administrative Assistant – Part-Time Position

Reviewing all employment applications and moving candidates on to the next phase in the hiring process. Interviewing candidates from a script of questions to ask and rating each response given by the candidate. Sending out all offer letters and checking to make sure that they have the correct requirements for working from home. Scheduling new hires for their training classes. Doing weekly reports for management. 07/2022-07/2023 – Aiken Technical College

Administrative Specialist – Testing Center

Proctoring of different tests for different companies. Some of the tests are Work-Keys, PSI, Metro, TEAS test for nursing program, Comp Predictor for nursing program. Working with the Professors and deans to proctor tests for students that come into the testing center. Proctoring of the Accuplacer test for students who are attempting to enroll in classes. Heavy telephone and in-person communication with students, teachers, faculty and clients. Scheduling of appointments for tests. Daily reports and ordering of supplies. Doing the monthly billing for clients who have open requisitions with us. Training of new staff members. Using different programs such as Collegiate, Validus, Word, Outlook and Teams. Heavy computer and typing skills used on a daily basis.

06/2021-07/2022 - Everise (WFH)

WFH Customer Service Specialist -Health IQ and Retention Worked at home for HealthIQ during open enrollment and in the retention department of Health IQ after open enrollment period. Spoke to seniors regarding their health insurance during open enrollment period. Did welcome calls, welcoming customers to their new health plans. Also cancelled plans that customers no longer wanted and sent over messages to their enrollment agents that enrolled them. 09/2019-11/2020 – The Outreach Team – Augusta, GA

Voter Registration Campaign Director

Worked with recruitment team to find and hire members of the community to work as canvassers while assisting people in carefully and correctly filling out Voter Registration Forms. Managed a team of 15-25 canvassers by setting and driving goals. Also set up sites and teams daily for canvassers. Ensured safety protocol by being in compliance with PPE for all staff members and compliance with all of the health and safety guidelines. Worked with an extensive and growing database which was based on our successful locations for canvassing and locations that included engaging our customers. Coordinated canvassing sites, drop-off and pick-up of materials. Trained new staff members in field work while canvassing at site locations with my team. Administrative duties included working with others during onboarding, answering questions from canvassers regarding their issues and concerns. Ability to motivate staff and to grow and manage team members. Excellent problem-solving skills. I have a strong passion for community organizing and I enjoy civic engagement. 10/2017- 06/2019 – Austin Industrial – Augusta, GA Small Project Coordinator

Working with different clients doing payroll and other employee concerns. Weekly billing and Aging Accounts records and reconciling of funds. Accounts Payable of paying weekly bills on different vendors that the different clients charged accounts too. Heavy interaction with clients and employees via telephone and in-person. Heavy computer skills and different software packages utilized to perform all work necessary. Use of all office equipment: computers, fax machine, copy machine and calculator. 03/2017-10/2017 – Austin Industrial – DSM Chemicals – Augusta, GA – Administrative Assistant

Worked in the human resources department. Did payroll on a weekly basis which also consisted of doing weekly per-diem and weekly travel payouts. Processing of all changes having to do with employee’s direct deposits, tax information or other information needed to be change their records. Did Accounts payable which involved the creating of invoices for payment and routing them to the payroll department. Heavy interaction with managers, supervisors and all employees on an as needed basis which was done by telephone also in person.

02/201*-**-**** – Austin Industrial – DSM Chemicals – Augusta, GA – Administrative Assistant

Handled payroll, vacation time and sick time for all engineers in the department. Did various reports on a weekly and monthly basis, including, headcounts, layoffs and retirement employees. Maintained employee personnel records and files. Attended safety meetings and typed and distributed notes from meeting. Heavy computer usage on a daily basis. Communications with employees, upper management and outside vendors. Handled ordering of inventory necessary for department. Handled all keys for vehicles and kept reports current and up-to-date regarding vehicle registration and insurance records. Usage of different software packages and other office machinery. 06/2013-01/2014 – Solo Cup (Dart Container) – Augusta Staffing- Augusta, GA Administrative Assistant in Shipping and Receiving Department Handling all of the billing and closing of bill of ladings for transports leaving and Arriving in Augusta, GA. Daily yard report which includes loaded trailers and empty trailers and sharing this information to the outside vendors. Heavy interaction with outside vendors and inside vendors along with dealing with peers and upper management concerning all issues related to shipping and receiving. Multi-tasked on a daily basis while prioritizing workload. Excellent telephone technique skills and typing ability of 90 wpm with accuracy. Knowledge of several software packages with a great degree on learning at an expedited rate.

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11/12/2011-08/06/2012 – Morris Communications – Augusta, Ga. Validation Specialist, Billing and Invoicing Clerk Maintained a monthly schedule of when all magazines and books needed to be validated while making sure that the client’s advertisements were listed. Noted discrepancies and notified the sales representatives of any errors. Made daily deposits and reconciled all accounts daily. Generated reports with all information concerning validations. Printed all invoices and mailed out invoices to customers and processed all credit card payments.

09/2010-06/03/2011 – ADP – Augusta, GA

Associate Billing Specialist

Billing specialist dedicated to FSA and Cobra accounts. Daily usage of computer skills to input information. Interpersonal skills and dedicated to being a team player. Strong focus on time sensitive material and meeting deadlines. Multi-tasking on a daily basis and strong customer service skills running mandatory reports at certain times of the month along with the uploading of files to send out the billing invoices. 04/16/1996-01/02/2009 - Georgia Carolina Paving Company - Augusta, GA Office Manager

Heavy interaction with vendors and employees. Duties included but were not limited to doing payroll, scheduling work schedules, doing contracts whenever needed. Heavy interaction with vendors and customers seeking assistance. Composing proposals and sitting in on bidding meetings for the owner of the company when he was unavailable. Made all hotel reservations for the travel crew if they were going out of town to conduct business. Did all expense vouchers for employees and also did all reimbursement checks.

02/17/1980 - 07/20/1995- AT&T Bell Laboratories - Murray Hill, NJ Mail Systems Analyst

This was a management position. Travelled extensively for company doing trade- shows to promote product line. Evaluated and made suggestions to upper management about new equipment for usage in the Mail Processing Center. Heavy contact with customers and vendors via telephone, meetings, conferences and in person. Planned all of the department’s family appreciation day and employee’s appreciation day activities and planned all of the Christmas parties and festivities for the department.

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