Product Manager - Muhammad Azam Resume

Muhammad Azam

************@*******.**.** +1-304-***-**** Cincinnati, OH https://www.linkedin.com/in/muhammadsazam/ SUMMARY

• Certified Technical Product Manager and Business Systems Analyst with 7+ years of experience leading enterprise-wide digital transformation, product lifecycle, and financial analytics projects across technology, finance, SaaS, and healthcare domains.

• Proven record of managing full SDLC lifecycles and delivering multi-million-dollar initiatives on time, within budget, and with measurable ROI.

• Managed global application development projects and delivering programs up to $10M while ensuring alignment of scope, schedule, and quality objectives. Oversaw enhancements to enterprise tools and integrations between Agile and Waterfall frameworks, supporting hybrid delivery models.

• Experienced in Agile SAFe and Scrum leadership, managing daily stand-ups, sprint planning, backlog refinement, retrospectives, and burndown tracking.

• Ensured Definition of Ready (DoR) and Definition of Done (DoD) were met consistently across project phases along with managing stakeholders expectations and meeting defined monthly, quarterly, and annual goals.

• Proficient in Program Increment (PI) planning, backlog management, and quantitative analysis driving stakeholder alignment and optimizing velocity and delivery metrics across distributed teams.

• Skilled in partnering with Product Owners, Business Analysts, and Developers to produce BRDs, FRDs, and traceability matrices, ensuring end-to-end requirement coverage and adherence to business objectives.

• Strong analytical, problem-solving, and negotiation abilities with a track record of mitigating project risks and communicating complex updates to executive stakeholders with clarity and precision.

• Oversaw full project lifecycle management from pre-project business case development and governance committee approvals through delivery, risk control, and post-implementation closeout.

• Experienced in vendor and stakeholder management, collaborating with internal/external clients and third-party partners to ensure technical feasibility, compliance, and cost efficiency.

• Extensive experience in financial systems, auto finance products, digital banking integrations, and claims workflows—defining APIs, controls, and data mappings to ensure compliance and reporting accuracy.

• Delivered reporting automation and predictive models, improving forecast accuracy by 15%, reporting efficiency by 20%, and achieving consistent 10–15% cost reduction through process optimization and analytics.

• Recognized for leadership excellence, clear communication, and delivering value-driven results in high-growth, high-stakes environments where collaboration, adaptability, and data accuracy are critical. SKILLS

• Programming & Scripting: Basic Python, R

• Data Management & Analytics: Data Mapping, Data Validation, ETL, Data Pipelines, Data Governance, Statistical & Predictive Modeling, KPI Development, Reporting Automation, Power Query, Advanced Excel (Pivot Tables, VLOOKUP, Macros)

• Business Intelligence & Visualization: Tableau, Power BI, MicroStrategy, OBIEE, Looker, Google Sheets, QlikView, Figma, Informatica,

• Cloud Platforms & Databases: AWS, Oracle Cloud, Oracle Database, SQL, MySQL,

• Enterprise Applications & ERP Systems: Oracle Fusion, Gainsight, Salesforce, Zuora ERP, SAP, PeopleSoft, MS Dynamics, Apttus, GLProd, eOM, PTC Windchill, ServiceNow, Rally, Smartsheet, Flexera, Fabric

• Product & Project Management Tools: Aha!, Jira, Confluence, MS Project, MS Visio, Miro, SharePoint, Smartsheet, Google Workspace, Office 365 Suite

• Methodologies & Frameworks: Agile, Scrum, SAFe, Kanban, Waterfall, Hybrid SDLC, Sprint Planning, Backlog Refinement, PI Planning, Definition of Done (DoD), Definition of Ready (DoR), Continuous Improvement, Change Management, Risk Mitigation, Quality Assurance

• Business & Strategic Competencies: Business Analysis, Requirements Gathering, Process Optimization, Financial & Operational Analysis, Product Lifecycle Management (PLM), Stakeholder Management, Strategic Planning, Vendor Management, Resource Modeling, Business Process Reengineering, Cost Optimization, Governance & Compliance, Data- Driven Decision Making

• Functional Expertise: Digital Banking, SaaS Product Development, Customer Success Analytics, Payments & Billing Systems, Auto Finance & Lending Platforms, Regulatory Reporting, Asset Finance, Credit Card Processing

• Soft Skills: Cross-Functional Leadership, Collaboration, Communication, Problem Solving, Adaptability, Analytical Thinking, Data Storytelling, Presentation & Visualization, Negotiation, Conflict Resolution, Mentoring & Coaching, Client Relationship Management

PROFESSIONAL EXPERIENCE

Technical Product Manager 10/2021 – Present

GE Healthcare, Chicago, IL, United States

• Served as the bridge between product, operations, and data teams, translating business needs into scalable SaaS processes and ensuring quoting, fulfillment, and ERP systems operated in sync to deliver accurate orders and actionable insights.

• Streamlined quoting workflows in Apttus (CPQ) to improve pricing accuracy and shorten approval cycles, reducing quote-to- order turnaround time by 20% and supporting $200M+ in annual SaaS transactions.

• Enhanced fulfillment tracking in GLProd, managing 1,000+ catalog SKUs and delivery milestones to increase visibility and reduce fulfillment timelines by 15%.

• Automated third-party swivel processes through Oracle Fusion, removing redundant data entry across 3+ external systems, improving data integrity by 25%, and cutting order preparation time by 30%.

• Managed order flow within eOM, coordinating across quoting, provisioning, and billing to improve traceability and reduce processing delays by 35%.

• Leveraged Oracle Fusion and OBIEE as the ERP backbone, consolidating order and technical data across five business units to improve reporting accuracy and accelerate reconciliation by 20%.

• Collaborated with the finance team in PeopleSoft (PSFT) to align revenue recognition with order tracking, reducing mismatched entries by 18% and cutting month-end close time by two days.

• Built and maintained structured data pipelines in AWS, handling ingestion of thousands of order and subscription records monthly to support near real-time analytics.

• Customer Success Manager for 3+ global regions and 400+ SaaS accounts, owning end-to-end customer lifecycle management including onboarding, adoption, renewal, and expansion. Partnered with key stakeholders to define success plans, monitor health scores, and proactively mitigate churn risk.

• Leveraged Gainsight to ingest data, configure scorecards, and deploy Journey Orchestrator campaigns for automated engagement, driving measurable improvements in product adoption and retention. Acted as a strategic advisor to enterprise clients, aligning SaaS solutions with business objectives and ensuring consistent value realization across diverse healthcare portfolios.

• Captured and standardized critical SaaS processes in Confluence, Miro, and PTC Windchill, converting SME knowledge into structured documentation that enabled SOP creation, increased accessibility, and made teams process-independent.

• Led enhancement initiatives for enterprise project management tools, integrating agile and waterfall methodologies to streamline project tracking and resource allocation for $6M initiatives.

• Built and maintained structured AWS data pipelines (S3, Lambda, Glue, Athena) to support ingestion and transformation of thousands of monthly order and subscription records for analytics and compliance.

• Implemented SOX-aligned data quality controls (DQCs), reconciliation checks, audit logging, and access controls across AWS and ERP workflows to support financial accuracy and audit readiness.

• Developed Tableau/Power BI dashboards for subscription KPIs, fulfillment SLAs, order accuracy, and reconciliation variances, improving data visibility and reporting accuracy by 20%.

• Supported internal/external audits through evidence collection, control walkthroughs, quarterly access reviews, and ITGC documentation across quoting, fulfillment, and revenue systems.

• Facilitated Agile SAFe ceremonies including sprint planning, backlog refinement, retrospectives, and daily stand-ups while tracking velocity, burndown metrics, and user story progress.

• Defined and enforced Definition of Done (DoD) and Definition of Ready (DoR) across teams to maintain consistent delivery standards.

• Oversaw large-scale program increments (PI Planning) by defining objectives, coordinating sprints, and driving continuous improvement across cross-functional teams.

• Partnered with business analysts and product owners to develop BRDs, FRDs, and traceability matrices, ensuring alignment between business needs and technical solutions.

• Collaborated with internal teams, third-party vendors, and senior leadership to achieve program objectives while mitigating risks and optimizing project delivery.

• Directed strategic project planning, resource modeling, and risk management initiatives to enhance efficiency, quality, and compliance across multiple portfolios.

Financial Product Analyst 12/2019 – 05/2021

Deutsche Bank, Jersey City, NJ, United States

• Served as Product Analyst for Deutsche Pay, the bank’s global digital payments platform, bridging business, engineering, and compliance teams to deliver data-driven insights and enhance performance.

• Spearheaded cross-functional collaboration between product, engineering, compliance, and finance teams to enhance a global digital payments platform, ensuring alignment with business goals, regulatory standards, and customer expectations.

• Defined and monitored key performance indicators (KPIs) and success metrics for a high-volume payments platform processing 10M+ monthly transactions, supporting $500M+ in annual payment volumes across B2C and B2B segments.

• Designed and deployed AWS + Snowflake pipelines to ingest, validate, and transform millions of payment transactions monthly, supporting fraud detection, regulatory reporting, and operational analytics.

• Implemented KYC, AML, PSD2, and SOX-aligned controls across payment workflows, improving compliance posture and reducing audit findings by 30%.

• Built predictive analytics models (SQL, Python) to monitor fraud patterns, forecast volumes, and detect anomalies, reducing manual reporting time by 40%.

• Created BI dashboards for latency monitoring, transaction success trends, and fraud alerts used by risk, compliance, and product leadership.

• Led the design, implementation, and optimization of digital payment integrations including ACH, Zelle, and wire transfers, improving transaction speed, reducing failure rates, and enhancing reconciliation accuracy across systems.

• Streamlined quoting and pricing workflows using Apttus CPQ, resulting in a 20% reduction in quote-to-order turnaround time, improved pricing accuracy, and faster approvals for enterprise clients.

• Automated financial reconciliation and ledger updates in Oracle Fusion and PeopleSoft, reducing manual effort, cutting month- end close time by 2 days, and improving audit trail completeness and compliance.

• Managed fulfillment tracking, overseeing 1,000+ catalog SKUs, delivery milestones, and provisioning workflows, leading to a 15% reduction in fulfillment delays and improved customer satisfaction.

• Built and maintained scalable data pipelines and interactive dashboards using SQL, Python, Tableau, and Power BI, enabling real-time monitoring of latency, fraud, and transaction success rates, and reducing manual reporting time by 40%.

• Conducted funnel analysis, behavioral segmentation, and churn modeling to identify friction points in the payment journey, increasing successful payment completion by 12% and improving customer retention metrics.

• Partnered with compliance and risk teams to embed KYC, AML, and PSD2 controls into product workflows, reducing audit findings by 30% and enhancing regulatory readiness for European and U.S. markets.

• Led User Acceptance Testing (UAT), defect triage, and release validation for three major product launches, achieving a 97% test pass rate and 35% fewer post-release issues, ensuring high-quality delivery.

• Delivered executive-level dashboards and KPI insights to senior leadership, supporting quarterly OKR alignment, strategic planning, and data-driven decision-making across product and operations teams.

• Managed the end-to-end order lifecycle, coordinating quoting, provisioning, and billing processes, improving traceability and reducing processing delays by 35%.

• Automated third-party swivel chair processes eliminating redundant data entry across multiple systems and improving data integrity by 25%.

• Designed and deployed structured data pipelines in AWS and Snowflake, enabling real-time analytics on thousands of monthly transaction and subscription records, supporting financial forecasting and operational reporting.

• Supported Agile delivery by writing detailed user stories, defining acceptance criteria, and setting sprint goals in Jira, improving sprint velocity and reducing rework by 25%.

• Collaborated with engineering and QA teams to optimize payment APIs using Postman, Swagger, and Mulesoft, improving integration reliability and reducing latency across partner systems.

• Conducted competitive benchmarking and market analysis to inform product strategy, identify emerging fintech trends, and support innovation in digital payments.

• Assisted in financial modeling and scenario analysis for new product features, pricing strategies, and revenue impact assessments, contributing to strategic roadmap decisions. EDUCATION

MS Technology Management 07/2019 – 05/2021

Marshall University, Huntington, West Virginia, United States BS in Accounting & Finance 06/2014 - 05/2019

National University of Computer & Emerging Sciences, Islamabad, Pakistan CERTIFICATIONS

Certified Scrum Product Owner (CSPO) - 06/2022

Scrum Alliance

Data Analytics Professional Specialization - 05/2021 Google

Lean Six Sigma Green Belt - 03/2021

SSGI

Contact this candidate