Versatile Support Professional with Diverse Experience

Rachael Putney

Buena Park, CA *****

***************@******.***

+1-657-***-****

Work Experience

Teacher Assistant

LAUSD Los Angeles Unified School District-Los Angeles, CA October 2009 to Present

• Provided one-on-one support to students with special needs, helping them achieve academic goals

• Managed classroom behavior by implementing positive reinforcement strategies and maintaining a safe learning environment

• Supported lead teacher in grading assignments and providing constructive feedback to students

• Collaborated with other teaching assistants to develop engaging educational activities and materials Data Entry Clerk

DPSS/IHSS-Los Angeles, CA

April 2024 to December 2024

• Accurately entered and verified data into company database, ensuring high levels of accuracy and completeness

• Performed regular data quality checks to identify and correct errors, maintaining a clean and reliable database

• Maintained confidentiality of sensitive information by adhering to strict security protocols and procedures

Security Guard

United Protective Services-Los Angeles, CA

August 2017 to April 2022

To observe and report make a report of the night are day report times and make sure to sign workers in make sure my customer are safe customer service Customer Service Representative

C3I Solutions-Las Vegas, NV

May 2014 to July 2016

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

Education

General Studies (Some college)

El Camino Community College District-Compton, CA

Present

Skills

• Infant care

• Providing product information

• Call center agent experience

• Customer support specialist experience

• Customer support experience within retail industry

• Technical user customer support

• SugarCRM

• Improving customer support response time - Customer support response time improved (6-10%)

• Customer service through social media

• In-person customer service

• Copper CRM

• Managing customer accounts

• Asana

• SMS customer support

• Pipedrive

• Customer support experience within government industry

• Early childhood education

• Technical support representative experience

• Classroom management

• Small business owner customer support experience

• Slack

• Experience with children

• Technical troubleshooting support

• Google Workspace

• Customer support experience within hospitality industry

• Customer service manager experience

• Live chat

• Microsoft Dynamics 365

• Zoho CRM

• Email customer support

• Microsoft Teams

• Partner customer support

• International customer service experience

• Order processing

• Phone customer support

• Large enterprise client interaction

• Technical support

• Childhood development

• Customer support - Customer support experience (6-10 years)

• Government agency customer support

• Non-technical user support

• Trello

• Customer support experience within e-commerce industry

• Zendesk Sell

• Customer training

• HubSpot

• Microsoft Office

• Customer support experience within telecommunications industry

• Individual consumer customer service

• Handling customer exchanges

• Customer support experience within education industry

• Order inquiry handling

• Freshdesk

• Phone call management

• Customer returns handling

• Customer service video conferencing

• Billing issue inquiries

• Salesforce

• Teaching

• Customer support experience within healthcare industry

• Managing teams in a customer support role - Largest customer support team managed (6-10 team members)

• Internal employee customer service

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