Executive Assistant with 15+ Years of Experience

RHONDA M. ADAMS

**** ***** ****** *****, ********, VA 22554 571-***-****) *********@*******.***

A highly organized and detailed-oriented Executive Assistant with 15+ years’ experience providing thorough and skillful administrative support to senior executives. I have the ability to grow positive relationships with clients and colleagues at all organizational levels. I am dedicated, focused, and able to prioritize and complete multiple tasks and follow through to achieve project goals and objectives. I have the ability to apply judgment and initiative to determine the professional approach or action to take in both routine and non-routine situations.

AREAS OF EXPERTISE

Network Operating Systems, MS Windows NT, Network Protocols, Windows XP Professional, Database Management Software: Lotus Notes, Microsoft Word, Outlook, Operating Systems: Windows 2000, Windows 2000 Professional, Windows, 3.x, Windows 95, Windows 98, Windows XP, Excel (Beginner), FMS, ACS, SAR Request, IFMS, Travel, DTS Travel, People Soft (Timekeeping)

SECURITY CLEARANCE

DoD Top Secret/SCI with Poly with SAP Access

PROFESSIONAL EXPERIENCE

Mantech, Springfield,VA 5/2022 – Present

Staff Officer, Level 4

Support preparing Contracts Services documentation in coordination with the Contracting Officer.

Ensure all documentation is appropriately archived.

Manage all tasking coordination to Include receiving and electronically filing taskings received from N-CERTS or other methods, properly tasking the requirements to the appropriate OCS organizations as per the OCS leadership guidance, tracking tasking responses from the OCS POC(s) which will include a weekly report on tasker status, providing the tasking response to the identified Office of Primary Responsibility (OPR), appropriately closing the tasking as per guidance, and electronically filing the response.

Assist the OCS Business Executive (BX) and D/BX in managmg the OCS command presentation to include its currency in response to mission statement, personnel assigned, contractual status metrics and other input as designated by OCS leadership.

As directed, assist the OCS leadership to develop and present briefings to various components based on general guidance provided.

Assist the D/BX to establish and maintain a records management system IAW established DOD and NGA regulations and guidance.

Manage the weekly compilation of Weekly Activity Reports from the various OCS components to include editing and archival filing.

Support the recurrent OCS Senior Leadership Group meeting by soliciting, collecting, and compiling input from OCS divisions and other entities as directed.

Serve as the POC for managing key leadership meetings to include identifying potential venues and soliciting potential topics.

Mantech, Springfield, VA 10/1/2023 -Helpdesk Specialist

Assist in providing technical assistance and support related to computer systems, hardware, or software.

Respond to email or chat messages for customers seeking help.

Walk customers through problem-solving process.

Follow up with customers to ensure issue(s) were resolved.

Gain feedback from customers about system usage.

Run reports to determine malfunctions that continue to occur.

Create a ticket in the approved incident management system for all support calls received or route user support calls to appropriate IT Help Desk.

Shine Systems, LLC/Reston, VA 10/2021 – 05/2022

Senior Executive Support Specialists

Action visitor badge requests

Assist with coordinating team travel to include:

All security related items for foreign travel and DTS

Reserving Government vehicles for team meetings

Support team tasking by:

Monitoring team email distribution to ensure taskers are actioned in a timely fashion by team members

Facilitate communication, inside and outside the team, by:

Maintaining POC lists for our community of interest.

Keeping the team calendar updated and team members informed.

Facilitate shipping / receiving of classified mail

Assist with team projects and tasks as needed by team

Manage and compile data, inputs and hours needed for Weekly Activity Report (WAR) weekly

Reserving Government vehicles for team meetings

Parsons/Ft. Belvior, VA 06/2020 – 10/2021

Mission Analyst/Senior Technical Specialist

Ensure the BSA team has administrative, logistical, security, and technical support throughout the BSA, including: pre-trip planning information, logistical support, classification guidance, information security, equipment management.

As the MA, I work closely with the DTRA Team Chief (TC) ensuring a clear understanding of the support needed for each assessment; schedule and coordinate activities at home station with the TC and team members; coordinate team logistics (travel, equipment, clearances, etc.); coordinate with DTRA SSO for moving information into and out of the SCIF; obtain specialists’ advice and obtain TC approval for security classifications of BSA products where the customer has not provided guidance; and monitor suspense deadlines for staff and report status to TC.

Focused Management Inc/NGA, Springfield, VA 05/2018- 05/2020

Executive Secretary

Performed routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, processed and distributed office mail and materials.

Maintained office calendars, scheduled appointments and meetings, and made travel arrangements for supporting office Deputy, Deputy Director, and Chief of Staff.

Served as Defense Travel System (DTS) subject matter expert and processed pre/post-travel requirements for government staff.

Interpreted and implemented time keeping guidelines, managed time keeping records and supported individual users.

Planned, coordinated and reviewed all administrative activities including training/travel, suspense systems, space planning, personnel management, records management, and logistics support.

Created read ahead books for Director and Deputy Director of NGA.

Arranged with the security office at NCE for clearances. Submitted POC information to ensure security clearances and country and medical clearances were passed and received in a timely manner.

Arranged Pentagon Parking Passes, Taxi Serivce, Drivers and VIP Parking Passes for the Director and government staff.

Provided the highest level of professionalism and excellent customer service in a highly fluid environment for NEA.

Prepared and maintained staff rosters and recall rosters; and other administrative support as required.

Routed Staff Summary Sheets to the appropriate NGA groups and offices.

General Dynamics/ODNI, Reston,VA 05/2015-05/2018

Executive Administrator

Maintained 4 Chiefs and 2 Deputy Directors’ Office calendars.

Made travel arrangements and prepared vouchers via GOTRAVEL.

Prepared read ahead books for the Chief and Deputy Director.

Prepared EARRS for new employees and exited outgoing employees.

Ordered supplies for customers on GENESIS website.

Scheduled meetings, appointments and events: coordinated schedules, conference rooms and outside facilities, prepared and distributed agendas and materials; and, made catering arrangements.

Managed all Visit Requests through the security office providing required information for each request.

Prepared Panel Books for government positions, which included: Bio’s and PAR’s for each individual.

Prepared and maintained staff roster lists and recall rosters and other administrative support functions as required.

Planned, coordinated and reviewd all administrative management activities that included training/travel, suspense systems, space planning, personnel management, records management, and logistics support.

Focused Management Inc/NGA, Springfield, VA 02/2011-01/2015

Executive Secretary

Performed routine clerical and administrative functions. Drafted correspondence, scheduled appointments, organized and maintained paper and electronic files, opened, read, routed, and distributed incoming mail and other materials.

Maintained office calendars and made travel arrangements for supporting office, Deputy (SES1) and Deputy Director, Senior Advisor, and Chief of Staff.

Served as DTS subject matter expert; processed pre/post-Travel requirements for government staff.

Interpreted and implemented guidelines and managed time and attendance related office records, administered timesheet support.

Reviewed documents in accordance with NGA correspondence procedures, managed all office correspondence, tracked actions including agency-controlled correspondence, edited and re-formated agency-controlled correspondence in accordance with agency procedures.

Planned, coordinated and reviewed all administrative activities for the organization including training/travel, suspense systems, space planning, personnel management, records management, and logistics support.

Used N-CERT system to track and manage tasks.

Prepared read ahead books for Director and Deputy Director of NGA.

Worked with NEA, Mission Outcomes or other KC personnel to determine TDY and POC information. Arranged with the security office at NCE for clearances. Submitted POC information to ensure security clearances and country and medical clearances were passed and received in a timely manner.

Arranged Pentagon Parking Passes, Taxi Serivces, Drivers and VIP Parking Passes for the Director and government staff.

Maintained the highest level of professionalism. Provided excellent customer service in a highly fluid environment for NEA.

Prepared and maintained staff roster lists and recall rosters; and other administrative support functions as required.

Prepared and routed Staff Summary Sheets to the team group and front office of NGA.

NW SYSTEMS, Springfield, VA, 08/2008-08/2011

Secretary V

Assisted Division Director, Deputy Director, and Assistant CIO with calendar and travel arrangements (including creating trip packages for TDYs). Ensured Director was well prepared with accurate and up-to-date information.

Scheduled high-level meetings throughout NGA and National Geospatial-Intelligence Agency College (NGC).

Providing oversight for the destruction of classified materials.

Managed incoming/outgoing correspondence and took notes at meetings.

Maintained knowledge of current administrative procedures (correspondence, staff summary sheets, etc).

Processed Defense Travel System (DTS) travel orders and PeopleSoft timekeeping for employees.

Provided the daily calendar in hardcopy to Division Director and Deputy Director and applied schedule changes as needed.

Scheduled classified and unclassified conference rooms and VTC’s for the division.

Supported senior staff by participating in daily Dial-in meetings.

Provided presentations for the daily binder for the Deputy Director.

Supported the Acquisition Contracts Training and Certification (ACC) team in addition to the Director and the ACC Chief; sssisted with the ACC course materials and prepared classrooms.

Edited spreadsheets and added supplemental data for Matrix team folders.

Prepared spreadsheets for Records Management Audits, prepared the Office File Plan records and was the Records Management Liaison Coordinator.

Input and provided oversight on taskers with the Director and staff.

Prepared and updated weekly status reports for the group.

Prepared and updated WAR Reports and prepared course rosters for the Matrix courses, put in course session tables and enrolled students, dated and maintained mandatory training in the PeopleSoft system.

TKC Tech/ Federal Bureau of Investigations (FBI), 2006 – 2008

Senior Administrative Officer/Security Technician

Supported a secured government facility. Opened secured office areas and securing all electronic devices; monitoring and securing entrance areas.

Maintained a database of cleared employees, government officials, dignitaries, visitors and vendors verifying access to the facility.

Greeted visitors to the FBI STAS. Ensured each visitor was properly badged according to their clearance level.

Answered, screened and directed incoming calls.

Received, sorted and distributed mail and maintained office supplies.

Managed daily schedule and calendar of Unit Chief (Deputy Director).

Scheduled meetings and appointments (coordinated schedules and conference rooms, prepared and distributed agendas and materials).

Monitored action items (tracked staff assignments and ensured deadlines were met).

Organized and maintained electronic and paper files.

Composed emails and other forms of correspondence.

Prepared and processed reports and documents.

Coordinating events (secured and organized the facility, made catering arrangements).

Tracked travel and expense forms and logged collaborative information into the Task Tracker log.

EDUCATION & TRAINING

Gar-Field High School Diploma

PeopleSoft AO/PAR/Position Management Training

DTS Travel Training

Timekeeping Training

Records Management Training

E-Supply Training

Genesis Training

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