Customer Service Specialist with 30 Years Experience
Resume:
Heather Garcia
Westminster, CO *****
*********.**@*****.***
Are you looking for a customer service specialist with 30 years of hands-on experience in customer service and various tasks in the retail industry. Knowledge of the latest technology in retail and customer service? Excellent written and oral communication skills. A passion to learn and increase her abilities? If so, then you need to look no further. You will see from my enclosed resume that I meet all these qualifications and more.
Independent Admin. Asst. possessing excellent command of verbal and exceptional business writing skills. Manages client calls, performs data entry, and provides general and clerical support. Committed to building client base services and improving overall efficiency of organization.
Skills
Customer engagement
Scheduling appointments
File organization
Verbal communication
Transaction processing
Document management
Work History
Administrator Assistant
Phoenix Financial Group, Broomfield, CO
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Developed and maintain standard operating procedures and efficiency administrative processes to improve organizational accuracy and efficiency.
Developed positive relationships with clients through excellent customer service skills during phone calls or face-to-face interactions.
Screened phone calls to take messages and route calls to appropriate personnel.
Organized company-wide training sessions which resulted in increased employee knowledge about specific topics.
Facilitated communication between departments by acting as a liaison for interdepartmental requests and updates.
This helped in the development of office policies and procedures that led to increased productivity among staff members.
Managed confidential information with discretion, ensuring the privacy of sensitive documents.
Manage the high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
Increased efficiency in data entry tasks by implementing time-saving techniques and software tools.
Housekeeper
Drury Inn & Suites, Westminster, CO
Verified cleanliness and organization of storage areas and carts.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Upheld exacting standards of sanitation in communal areas, contributing to an inviting atmosphere for guests.
Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Dusted picture frames and wall hangings with cloth.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Disposed of trash and recyclables each day to avoid waste buildup.
Ensured all rooms meet hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Adhered to professional house cleaning checklist.
Presentation Team Member, Price Change, Logistics
Super Target, Denver, CO
Contribute to revenue growth by consistently creating persuasive sales presentations that displayed product benefits.
Streamlined presentation development process, resulting in increased efficiency and improved final outputs.
Optimized presentation flow by strategically organizing slides and incorporating meaningful transitions.
Delivered informative training sessions on effective presentation design principles to new team members, increasing their skillsets and productivity levels.
Strengthened internal communications by designing visually engaging quarterly update presentations for senior leadership teams.
Ensured accuracy of data presented by conducting thorough fact-checking and research prior to each presentation delivery.
Supported event marketing efforts through the creation of visually dynamic promotional materials such as banners, flyers, and digital advertisements.
Enhanced audience engagement by incorporating interactive elements and compelling visuals into presentations.
Managed tight deadlines and high-pressure situations by prioritizing tasks and maintaining open communication with project stakeholders.
Maintained clean, organized, and professional work environment.
Greeted customers warmly and pleasantly answered inquiries.
Provided exceptional customer service to drive satisfaction.
Organized and stocked upon merchandise to keep the necessary levels for sales demand.
Established and maintained positive relationships with customers.
Maintained accurate records of promotional events and customer interactions.
Developed creative displays and signage to draw customers to products.
Planned and organized sampling events by working together with retail store managers and leaders.
Educated customers on product features and answered questions regarding product use.
Collaborated with team to achieve sales goals for products.
Cashier, Customer Service
Super K-Mart Store, Thornton, CO
Greeted customers entering the store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Built relationships with customers to encourage repeat business.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Helped customers complete purchases, locate items, and join reward programs.
Stocked, and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Addressed customer needs and made product recommendations to increase sales.
This contributed to the store’s success by maintaining a high standard of cleanliness throughout the facility.
Restocked and organized merchandise in front lanes.
Manage multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School Diploma
Skyview High School - Thornton
Availability
12:00 PM - 9:00 PM, Available anytime
Summary - About Me
Customer service specialist with 30 years of firsthand experience in customer service and various tasks in the retail industry. Knowledge of the latest technology in retail and customer service. Excellent written and oral communication skills. A passion to learn and increase abilities.
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#HRJ#bf02b58d-4e9d-4073-8343-a1998c687e93#
2025-03 - 2025-04
2025-01 - 2025-03
2006-09 - 2018-10
1995-08 - 2005-08
1992-05
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