Agency Operations & Coordination Leader

DENISE BRONAUGH

PROFESSIONAL SUMMARY

Experienced with orchestrating agency activities to streamline processes and enhance performance. Utilizes strong organizational skills to manage multiple projects and ensure timely completion—track record of leveraging effective communication and problem-solving abilities to support team and client success.

ACCOMPLISHMENTS

Life & Health Licensed

WORK HISTORY

Agency Coordinator, 08/2022 to Current

Transamerica Agency Network—Franklin, TN

Day-to-day operation of office

Follow new business cases through the process and communicate appropriately with case managers, agents, and the managing director.

Participate in weekly meetings with agents and give updates as appropriate

Answer Customer Service calls as they come in and facilitate resolving any issues

Assist with recruitment of new agents as well as train as needed

Adult Ministry Specialist, 05/2003 to 03/2021

Tennessee Baptist Mission Board—Franklin, TN

Serving 3,000 Baptist churches in Tennessee

Worked with multiple churches by equipping lay leaders to teach missions education in their churches

Supported Women's Ministry leadership by training, speaking, and one-on-one visits

Won "knocking it out of the park" award

Organized an annual women's/girls' event in Gatlinburg, TN, with over 2,000 women and teen girls in attendance

Organized a fall event for women in West Tennessee each fall

Sales Associate, 05/1986 to 01/2003

Manulife Financial—Nashville, TN

Managed up to 400 new business cases.

Made presentations to brokers about our products and best practices for new business.

For 2 years, I traveled across the U.S., training peers in other offices.

Ran illustrations and other administrative duties as needed.

EDUCATION

Bachelor's Degree, Office Administration

Murray State University—Murray, KY

INTERESTS

Volunteering

Logic Puzzles

Cooking/Baking

CONTACT

Address: Franklin, TN 37069

Phone: 615-***-****

Email: ***********@*****.***

SKILLS

Sales assistance

Relationship building

Operational efficiency management

Multitasking

Dependable performance

Professional demeanor

Workflow optimization

Administrative management

Strong organizational abilities

Clear and concise communication

Support services

Detail-oriented

Crisis management

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