Administrative Specialist with Medical Billing Focus

GENESHA GRIFFIN

Saint Paul, MN ***** 651-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Organized professional with experience in customer service, medical office support, and document processing. Skilled in Microsoft Office, medical billing, insurance verification, scheduling, and data entry. Known for accuracy, adaptability, and providing excellent service in healthcare, financial, and administrative settings.

SKILLS

Microsoft Office Advanced Internet Searches Banking Insurance Verification Medical Billing Medical Office Experience Medical Receptionist Medical Scheduling Residential Cleaning

PROFESSIONAL EXPERIENCE

Customer Service Representative, NorthStar, Brooklyn Park, MN

Jan 2023 – Jan 2024

Operate & maintain computer generated digital printing equipment. Transfer & manipulate computer generated print files for production. Coordinate jobs from start to finish; expedite jobs via computer entry; approve proofs; prepare estimates for jobs & procurement; obtain quotes from outside vendors for assistance with finishing products; consult with staff regarding progress of jobs; answer telephone; other duties as needed.

Mailroom Clerk, Insight Global, Woodbury, MN

May 2022 – Dec 2022

Accurately identify and process (receive, count, open/sort, remove staples, batch, etc.) numerous document types for a variety of clients in preparation for imaging as per each individual client requirement. Process outgoing mail and accurately track hand-folding. Operate insertion room equipment for several hours at a time; can effectively prioritize letters by client and service level.

Document Review Clerk, U.S. Bank, Saint Paul, MN

Jan 2021 – Aug 2021

Reviewed mortgage documents, mortgage notes, deeds of trust, title polices, loan assignments, etc. Data entry and generated reports Labeling files, organizing carts, and filing documents. Operating internal programs for research and activity movement of files and/or documents

Customer Service Representative, The House Outdoor Gear, Saint Paul, MN

Sept 2019 – Dec 2019

Did customer service and technical support for customer businesses accounts. Quickly answer customer inquiries in a friendly and courteous manner. Delivered exceptional service to our customers by going out of the way to please them, provided first call resolution to up 200 calls per day while following strict procedures that meet compliance guidelines. Identified and offered customers the products and services they needed and wanted to succeed financially.

Assistant Policy Services Representative

Securian Financial - Saint Paul, MN

June 2018 to March 2019

Processed applications for changes to reinstatement and/or cancellation of insurance policies. Reviewed insurance applications to ensure that all questions have been answered with compiling data on insurance policy changes. Provided communication services to clients, advisors, participants and internal teams including managing plan contact data, coordinating required document loadings to up to 150 customers a day.

Medical Receptionist

Live Health Pain Center - Vadnais Heights, MN

April 2018 to June 2018

Performed secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

Phone Banker

Wells Fargo - Shoreview, MN

January 2017 to June 2017

Did customer service and technical support for customer businesses accounts Quickly answer customer inquiries in a friendly and courteous manner. Delivered exceptional service to our customer by going out of the way to please them, provided first call resolution to up 200 calls per day while following strict procedures that meet compliance guidelines.Identified and offered customers the products and services they needed and wanted to succeed.

EDUCATION

Medical Assistance Certification, Minneapolis Business College, Minneapolis, MN

High School Diploma, Tartan High School, Oakdale, MN

Contact this candidate