Administrative & Finance Support Specialist

FRIDA ALVARADO

Santa Fe Springs CA *****

Phone: 310-***-****

Email: *************@*****.***

Objective: Administrative Assistant with over 8 years of experience in customer service, finance operations, and vehicle Remarketing. Skilled in data management, reporting, and process coordination with a proven record of reliability and professionalism. Experience managing multi-line phone system and delivering exceptional customer service. Skilled in payment processing. A strong background in date entry accuracy, accounting support. Looking for a role where I can use my communication and organizational skills to help a team work efficiently and achieve goals. General Skills Overview:

● Multi-line phone system operations

● Accounting and daily batch reconciliation teller

● Lobby and front desk customer service

● Microsoft office suite/ MS Word, Excel (PowerPoint Word)Experienced

● Bilingual In Spanish

● Titles & Registration knowledge

● Payment collection and Processing

● Data analysis and reporting experienced

● Communicator with strong listing skills and responsible

● Customer service experience

● Excellent organization and time management skills Employment History:

Legal Clerk Representative - Anaheim CA 05/24- Present

● Request and update on case files via the courts website or by calling sheriff's

● Review customers accounts with high debts and loans they never paid and if they are been garnished

● Administrate all garnish accounts and contacts sheriffs to fallow up on customer employe status

● Analyse all employee returns and enter all information needed

● Send out FTA letters, or any type of notice delinquent of payments

● Assist with multi phone calls trying to negotiate a sourceful settlement agreement

● Maintaining professionalism while dealing with stress customers

● Receive and send out notice of filing claim of exemption deal with sheriff and prepare to win case

● Filing, faxing photocopying scanning and organizing all documents for attorney

● Administrate abstracts reviewing to check customer information is a homeowner or not so they can be serve

● Responsible to analyze accounts to ensure if they are paid off or not

● Coordinate all mail to be mail out or fedex documents

● Ability to maintain and handle confidential information Lobel Financial – Anaheim CA, 03/2022– 05/2024

Auto Remarketing Assistant

● Uploaded and maintained accurate vehicle records in internal system and auctions platforms

● Run kelley Blue Book values, MMR values and Copart Pro-quote values and input into Telnet

● List open date, miles at POS, engine size, repossessed date

● Assist to prepare Auction Sale block for upcoming auction

● Managed daily inventory updates and vehicle across online platforms and dealerships system

● Conducted basic vehicles inspections and photographed units for online remarketing purposes

● Collaborated with sales and services department to ensure vehicles were front-line ready and accurately represented

● Managed excellent communication with auctions and prepare vehicle for sales

● Complete audit sheet with customer information, auctions code and AFS dates

● Assist in processing and incoming sale proceeds checks

● Inputting fees and balancing checks

● Note accounts title received

● Distribute titles to each re-marketer with assigned sales

● Proceed out of state title transfers

● Sold autos and participated in remote live auctions Lobel Financial-Anaheim, Ca 03/2017 –08/2020

Receptionist/Bank Teller

● Delivering high-quality customer service

● Answer and direct calls from multi-line phone system with high call volume

● Transferring calls to correct department

● Resolving issues professionally while maintain company standards

● Handle challenging customer interactions both in person and over the phone

● Process daily payment transactions, verify totals and prepare daily accounting reports and batch closures for the Accounting dept

● Assisted updating customer legal information

● Processing customer auto payments, payoffs and lien Sats

● Managed the lobby and provided resourceful customer service and maintained a professional environment Veros Credit- Santa Ana, CA 08/2020– 03/2022

Dealer Services

● Assisted dealers and putting together dealer packets, Ran their credit reports and all data information

● Managed audits from all branches, was in charge of entering all data

● Assisted Manager with dealer buybacks and follow up with all involved parties

● Taking dealers payments by phone

● Release titles, lein SATS to dealers/access to dealer tracker and DMV

● Implemented releasing Repossession invoices/ assist with Repo companies

● Review dealer applications and called dealer to verify lot location and amount of cars in lot

● Assist funding department with dealers applications running fiasco scores and getting them the deal Teller / Wells Fargo- Santa Fe Springs 02/2015-2018

● Deposit checks and cash

● Manage excellent validate all banks and customer transactions

● Review accounts receivable and follow up on overdue payments

● Record categorize customer transactions, track receipts and invoices

● Review lending deposit process

● Balance billing vouchers

● Distribute checks invoices,statements and reports to management Schools Attended:

● High School Diploma, Santa Fe High School

● Long beach City College, completed generals

● Certification of Masters Business Technology

● BLS certification

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