Administrative & Project Coordinator with Child-Focused Experience

KATIE PIULA

**** * **** * ********, UT ***** · 801-***-****

************@*******.***

I am a dedicated and results-oriented professional with a demonstrated history in project management, event coordination, and administrative duties. I excel in fostering successful client relationships while providing excellent communication and service. My ability to adjust quickly to different personality types has allowed me to expand my network and maintain successful working relationships. Looking ahead, I hope to learn from professionals around me, so I can utilize my strengths and further develop my skills in every area possible.

SKILLS

oOrganized and efficient

oProject management

oDecisive problem solver

oEmployee management

oExperienced writer

oWorks best in team settings

oSucceeds in developing relationships with donors, clients and community partners

oProficient in Microsoft programs, Google Suite and various customer service platforms

oProficient in several Adobe programs

oEvent marketing

oCustomer service

oEvents planning and management

oExcellent communicator

oExceeds at clerical and administrative duties

oFollows instructions and appreciates constructive advice

EXPERIENCE

NOVEMBER 2024 – DECEMBER 2024

CUSTOMER SUCCESS ASSISTANT, BRITE NITES

In this role:

I worked with clients across the country daily to address their issues and concerns – this company provides lighting and interior decorating in 15 different states. Common issues included: technical problems, changes in design, invoicing inquiries and additions to previous projects.

I updated the company software programs with pertinent information, contact updates and possible leads.

I developed a relationship with the company’s different departments to ensure a smooth workflow.

I answered calls, collected data, provided updates to management and worked with a small team to ensure the needs of every client were met.

APRIL 2024 – JUNE 2024

PERSONAL ASSISTANT AND PROJECT COORDINATOR, PHILLIPS FINE ART GALLERY

In this role:

I attended to the gallery owner’s variety of needs, which ranged from drafting documents to running errands. I assisted with everyday functions of the gallery and created positive client relationships.

The other main portion of my job was acting as the project coordinator for the two non-profits that are funded by the gallery. One is called, “The Golden Rule Project,” which aims to teach children the importance of love and compassion, by exposing them to art and creativity. The other project is called, “Jane’s Home,” and is a beautifully renovated home that provides space for people to come together and discuss ideas, and ways of improving society.

JULY 2022 – FEBRUARY 2023

EVENT COORDINATOR, high west distillery

In this role I was responsible for every aspect of various events held at High West's three venues in Park City, Utah.

Our Team's duties included:

Selecting the right venue

Determining the costs

Arranging event services and staffing

Monitoring client approval and communication

Working closely with the chefs to ensure the menu was crafted according to client preferences and ensuring allergies were accommodated

Maintaining consistent communication with multiple clients and adjusting the event plans as needed

MAY 2020 – JULY 2022

MARKETING/COMMUNICATIONS COORDINATOR, university of utah, tanner humanities center

In this role I was responsible for all marketing and communication duties.

This included:

Assessing, targeting, and connecting with various constituencies

Researching and maintaining media contacts

Designing and developing promotional materials for radio, print, and electronic media and assuring compliance with the University of Utah’s marketing and communication policies and procedures

Managing the Center’s website, program registration, social media, audio, video, and photo logistics

Working closely with the Director and Assistant Director to ensure my duties were being completed in the most effective way and that they felt supported in their own roles

As a non-profit, the Tanner Humanities Center funds educational opportunities, research, and public outreach programs that are all centered around the importance of the Humanities. The events I was involved in coordinating and promoting included virtual symposiums, in-person lectures, conversations with authors, film screenings and research presentations. The attendance numbers for these events ranged from below fifty to several hundred.

MAY 2018 – MAY 2020

MARKETING/EVENT COORDINATOR, university of utah, department of history

My duties as the marketing/event coordinator included:

Maintaining the department’s website

Establishing and maintaining social media applications

Coordinating annual lectures and events

Working with the Academic Advisor to create tabling materials and advertising

Assisting with general office duties and implementing marketing strategies to further the success of the department

JANUARY 2016 – APRIL 2018

ASST. DIRECTOR OF REVENUE GENERATION AND CUSTOMER RELATIONS, utah state university, department of athletics

In this position:

I managed a team of 16 - 22 employees, who reported directly to me. I oversaw their scheduling, payroll information, training and assigning their duties during the work week.

I worked with donors, business owners and fans daily to secure donations and ticket sales.

I was the lead programmer and used Paciolan software to ensure our system was always up-to-date and capable of taking and processing transactions for upcoming events.

I was the event manager in our office during men’s basketball, football, women’s basketball, volleyball and gymnastic events and worked with the team coaches and players to ensure their ticketing needs were met for each event.

I worked often with the marketing and fundraising teams, developing and implementing sales strategies and marketing campaigns.

I reported to the Director of Athletics, the Assistant Director of Athletics and the Director of Development and met with them often to discuss the Department’s operations and needs. I provided them with sales numbers, employee updates and attendance numbers.

I fielded calls and emails that came through my office and directed them to the correct departments both within the Athletics Department and other University entities.

During my time with the Athletics Department, I was involved in the coordination and execution of several hundred sporting events with attendance numbers ranging from under fifty to several thousand. The setup and requirements for each event varied based on the sport being played and I made the necessary adjustments for myself and my team members to ensure proper communication and success.

EDUCATION

MAY 2017

BACHELOR OF SCIENCE IN JOURNALISM AND PUBLIC RELATIONS, utah state university

Contact this candidate