Bilingual Customer Service & Scheduling Specialist

Veronica Camarena

**** * ******** ***-******* Ca

Cell: 559- 679-8302

AREAS OF PROFICIENCY

Customer Service - Meeting quality standards for service, and evaluation of customer satisfaction. Assisting Others - Providing extensive assistance, to others such as coworkers and customers. Communications with Supervisors, Co-workers, County Partners - Providing information to supervisor, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Getting Information - Observing, Receiving, and otherwise obtaining information from all relevant sources.. Computer Knowledge - Microsoft Excel (filter), Office, Access Stocker Experience – Receive, open, unpack and issue sales floor merchandise EDUCATION

Golden West - Visalia, CA

Obtained a High School Diploma

SKILLS & QUALIFICATIONS

• Excellent Customer Service • Filling Systems • Great Organization; Skills

• Type 50 WPM • Excellent Communication • Congenial Attitude

• Data Entry • Multi-phone lines • Handle multiple task successfully

• Bilingual Spanish/English • Mail Processing • Flexible - Dependable EMPLOYMENT EXPERIENCE

Bristol Hospice Care- Visalia Ca 08/2019-04/2025

Business Office Specialist/ Scheduler/ Medical Record Medical Record (EMR), Schedule Visits according to plan of care and staff availability for nurses and aides Communication change in schedules to staff and patients Prioritize urgency of unexpected visit needs and schedule clinical staff Provide quality review of visit frequencies and missed visits Assists nursing staff with urgent medication orders, DME needs, etc Accept and perform other related duties and responsibilities An Enthusiasm for providing the best possible care to patients and their families Excellent observation, verbal, and written communication skills. Answer Phones and emails, scheduling and confirms appts and inputs customer data into Company System Organize workflow and appointments by reading and routing correspondence, collecting customer informa- tion and managing assignments.

Manage department schedule by maintaining calendars for department personnel and arranging meetings,Con- ferences.

Maintains customer confidence and protects operations by keeping information confidential Keeps equipment operational by following manufacturer instructions and established procedures Secure information by completing database backups

Provides historical reference by utilizing filing and retrieval systems Contributes to team effort by accomplishing related results as needed Maintains master patient index by completing an assigned portion of the daily audit trail Retrieves Medical Record by following chart-out producers Delivers charts to assigned areas of the hospital by following established routing procedures Keeps health care provides informed by communicating the availability of requested records Maintains quality results by following hospital/ Facilities guidelines and standards Farmers Insurance - Visalia CA 03/17 to 09/18

RECEPTIONIST

• Handling incoming calls. Furnishes limited info. And take messages also operate fax equipment and forward in- coming messages.

• Handling long distance calls, Received and directs policyholders, claimants, and visitors to the appropriate de- partment.

• Performs miscellaneous typing and data entry.

• Maintain company manuals and procedure bulletins.

• Responsible for reporting telephone repairs, May reconcile telephone billings and prepare expense voucher.

Perform other duties as assigned.

Tulare County CWS- Visalia CA 03/12 to 02/16

RECEPTIONIST

• Distribute and certify incoming mail.

• Reserve conference rooms for co-workers and county partners.

• Answer multi-line phone system, fax, copy and organize important documents while keeping within confidentiali- ty guidelines.

• Data entry using Excel, MS Word, and GroupWise.

• Greet clients with professional and friendly manner in person and on phones.

Perform other duties as assigned.

FleetPride- Visalia CA 02/11 to 12/11

STOCK CLERK

• Answer phones

• Operate office machines, such as photocopiers and scanners.

• Use the company personal computer system for deliveries shipping information.

• Pull and organize branch and customer order for delivery from warehouse by part number and quantity.

• Stock company parts and maintain supplies, tools, equipment, and storage areas in order.

• Compare merchandise invoices to items actually to ensure that shipments are correct.

* * * References Available Upon Request * * *

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