Customer Service Oriented Remote Specialist
Resume:
C u s t o m e r S e r v i c e S u p p o r t
K R I S T I N E A U R E L L A N O - G A L O N
E D U C A T I O N
De La Salle College of St. Benilde-
Manila, Philippines
C O R E S K I L L S
Handling customer service
requests and client satisfaction
Communication (verbal and
written)
Conflict resolution and problem-
solving
Time management and
multitasking
Team collaboration
Handling high-pressure
situations
Cross-selling/Upselling
H O S P I T A L I T Y W O R K E X P E R I E N C E
VAIL HEALTH HOSPITAL
April 2025 - Present
STARBUCKS BARISTA
FOUR SEASONS RESORTS AND RESIDENCES VAIL
April 2023-Present
PASTRY CHEF DE PARTIE
P R O F I L E
Vail, CO 81657
*********.********@*****.***
B.S. in Hotel, Restaurant and Institution
Management
Major in Culinary Arts
C O N T A C T
Delivered exceptional service and developed strong relationships with regular customers.
Maintained clean and organized work areas in accordance with health and safety regulations.
Trained new baristas, improving team efficiency and customer service.
Handled customer orders, processed payments, and ensured timely delivery of service.
Prepared a variety of coffee and tea drinks, ensuring high quality and consistency.
Developed and maintained a consistent pastry menu serving high- quality cakes, pastries, and desserts.
Managed staff, including hiring, scheduling, and providing training and direction.
Planned kitchen staff work schedules, payroll and monitored performance to ensure quality standards were met.
Ensured kitchen compliance with health and safety regulations. Purchased necessary ingredients and supplies while managing kitchen budget.
Customer-focused professional with 8 years of experience in the hospitality industry, skilled in delivering exceptional guest experiences, resolving complex issues, and driving satisfaction in fast-paced environments. Adept at conflict resolution, active listening, and cross-functional collaboration. Seeking to leverage proven interpersonal and problem-solving skills in a customer service role.
T E C H S K I L L S
Micros POS System
OpenTable Reservation System
Microsoft Office
Kronos TimeKeeping System
Birchstreet Procurement System
O T H E R H O S P I T A L I T Y W O R K E X P E R I E N C E PASTRY SOUS CHEF -PARK HYATT BEAVERCREEK (AVON, CO) MAY 2021-APRIL 2023
EXECUTIVE PASTRY CHEF -NOBU MATSUHISA RESTAURANT (VAIL, CO) FEBRUARY 2019-MAY 2021
BANQUET SERVER - LARKSPUR RESTAURANT (VAIL, CO) JANUARY 2018-JUNE 2018 BANQUET SERVER - COWBOY CATERING (VAIL,CO) JANUARY 2018-JUNE 2018 HOSTESS -GARFINKELS RESTAURANT (VAIL,CO) FEBRUARY 2019 -OCTOBER 2019 PASTRY COOK- FOUR SEASONS RESORT DALLAS AT LAS COLINAS (DALLAS, TX) (TASKFORCE 2018) PASTRY COOK -FOUR SEASONS HOTEL MIAMI (MIAMI, FL) (TASKFORCE 2019) PASTRY COOK - FOUR SEASONS RESORT AND RESIDENCES VAIL (JUNE 2017- 2019) A D D I T I O N A L T R A I N I N G
INTRODUCTION TO CRM BY HUBSPOT (COURSERA)
VOICE OF THE CUSTOMER (VOC): ENHANCING EXPERIENCES (COURSERA) CUSTOMER SERVICE FUNDAMENTALS (LINKEDIN LEARNING)
CONFLICT MANAGEMENT & COMMUNICATION SKILLS -VAIL,CO (2023) ROSS SAUCE LEADERSHIP AND MANAGEMENT WORKSHOP - AVON, CO (2021) FORBES 5 STAR HOSPITALITY TRAINING - AVON, CO (2021) FORBES 5 STAR HOSPITALITY TRAINING - VAIL, CO (2018) N O T A B L E A C H I E V E M E N T S
VAIL VALUES OCTOBER AWARDEE 2024 -FS VAIL
EMPLOYEE OF THE MONTH JULY 2018- FS VAIL
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