Customer Service & Administrative Expert
Resume:
MANDY JONES
QUALIFICATION SUMMARY
High-quality customer service skills
including certificates
•
• Efficient organization
• Guest relations
• Problem-solving skills
• Strong multitasking
• Microsoft Work and Outlook skills
• Maintaining Healthy Boundaries
• Budgeting
Establishes and maintains good
relations with customers
•
Exceptional ability in efficiently
working under pressure and in fast-
paced environments
•
• Cultural Competency Skills
High-quality customer service skills
including certificates
•
REFERENCES
Bobbie, Burgett, Janitor, (916) 293-
6558, Amazon, Hickory Street, West
Sacramento, CA, 95691
•
Cindy, Lane, State Worker, 916-519-
2219, 20710 Highway 13 apt.8
•
Jessica, Drew, Homeless Advocate,
530-***-****, Woodland, CA
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Goal-oriented professional seeking to contribute to a dynamic company by leveraging extensive skills in customer service and administrative support to boost productivity and enhance reputation. Proven ability to facilitate seamless front desk operations, effectively managing guest inquiries and bookings while maintaining a high level of satisfaction. Strong communication and organizational skills consistently streamline processes, ensuring efficient check-ins and a positive guest experience in fast-paced environments. Committed to upholding a professional demeanor that fosters trust and satisfaction among clients.
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Security professional prepared for this role with substantial experience in ensuring safety and order. Proven ability to manage surveillance and access control, contributing to secure environment. Reliable team player known for adaptability and focus on achieving optimal results, proficient in performing routine checks and handling emergency situations with composure.
•
Professional and reliable logistics worker with strong track record in handling packages efficiently and safely. Skilled in operating various equipment, maintaining accurate records, and ensuring timely deliveries. Strong focus on collaboration and adaptability, consistently meeting operational goals and contributing to team success. Known for dependability, problem-solving abilities, and effective communication in high-pressure environments.
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WORK HISTORY
March 2025 - Current
Security Guard Sacramento River Cats Baseball Club, West Sacramento, CA
October 2022 - August 2024
• Monitored premises to ensure safety and security of patrons and staff. Conducted regular patrols to identify and address potential security risks.
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Responded swiftly to incidents, maintaining calm and order during emergencies.
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• Collaborated with event staff to enforce facility policies and procedures.
• Assisted in crowd control efforts during games and special events. Reported suspicious activities or violations to law enforcement as necessary.
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Provided excellent customer service while ensuring a secure environment for guests.
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• Responded quickly to emergency situations to assess and deflect issues. Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
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Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
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Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
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CONTACT
West Sacramento, CA 95691
*********@*****.***
Package Handler UPS Warehouse, West Sacramento, CA June 2019 - June 2020
Front Desk Attendant Quality Inn, Woodland, CA
June 2011 - February 2019
Property Manager Singh's Rental Property, West Sacramento, CA May 2011 - June 2011
Custodian Raley's Field, West Sacramento, CA
March 2004 - June 2005
Cashier Carl's Jr., Sacramento, CA
2002 - 2003
Processor Processors Unlimited, West Sacramento, CA 2001 - 2002
Hostess/Cashier Baker's Square, West Sacramento, CA Operated material handling equipment to facilitate efficient package movement.
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Loaded and unloaded packages, ensuring accuracy in sorting and staging areas.
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Maintained cleanliness and organization of workspaces to promote safety standards.
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Collaborated with team members to streamline package processing workflows.
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• Guest Services
• Answering phones
• Checking in Guest
• Processing Payments
• Problem Solving
• Multitasking
• Providing Customer Services
• Greeted and assisted guests during check-in and check-out processes. Managed reservations using hotel management software, ensuring accuracy.
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• Negotiated tenant lease contracts and collected security deposits Advertised vacancies (collects referrals from tenants, performs unit tours, etc.)
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• Prepared annual budgets, scheduled expenditures and pays bills
• Resolved tenant complaints and enforced occupancy rules Inspected and maintained vacant units, scheduled repairs and maintenance
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• Performed sanitary services on bleachers and bathrooms
• Restocking bathrooms
• Disposing of trash and emptying trash receptacles
• Performing minor repairs
• Maintaining inventory of cleaning agents and equipment
• Operated cash register
• Provided great customer service
• Food Prep
• Inspected and transported products from warehouses
• Scanned product information for warehouse input
• Customer Services
• Operated cash register
EDUCATION
January 2003
High School Diploma
Yolo High School, West Sacramento, CA
January 2013
Some College Courses
Sacramento City College
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