Data Entry and HR Support Specialist Resume

MARIA ELENA MEDICI

Pittsburgh, PA ***** Phone: 412-***-**** ***********@*******.***

PROFILE SUMMARY

*Human Resource Specialist *Customer Service

Excellent communication and customer service skills. Proficiency in data entry and computer systems. Ability to work independently and as part of a team. Familiarity with Excel and Microsoft Office. Bilingual in English and Spanish

WORK EXPERIENCE

City of Pittsburgh, Pittsburgh, PA 2019 to 12/2023 Human Resources Specialist

• Reviewed applications for new, existing and former City of Pittsburgh employees.

• Assisted employees at the counter with applications, documentation and operation of NEOGOV and Ceridian (Dayforce) systems. I was part of the payroll process.

• Utilized “Preparation of Personal Transaction Form” for the departments assigned. Additionally, filed personal information and prepared orientation folders for various divisions.

• Provided new and replaced employee identification cards.

• Public Notary received from the Commonwealth of Pennsylvania to notarize applications and pension forms for employees.

Bank of America, Pittsburgh, PA 06/2003 –11/2015

Bilingual Customer Service Representative

• Interacted with English and Spanish speakers via phone on mortgages and car insurance.

• Kept records of cases that need follow up by mail or phone and confirm that the loans for their purchases are insured.

• Coached and trained new employees on system and key board usage. Responded to escalating calls.

International Masters Publishers, Pittsburgh, PA 03/1999 – 08/2002 Bilingual Customer Service Representative

• Responsibilities included answering phones calls in English and Spanish. EDUCATION

University of Pittsburgh, Pittsburgh, PA, Graduate School of Public and International Affairs (GSPIA) Master in Public Administration

SKILLS

* Strong written and oral communication skills

*High level of knowledge and experience with all MS Office applications

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