Remote Call Center & Data Coordination Specialist

Tiera Luttery

*******.*****@*****.***

PROFESSIONAL SUMMARY

Detail-oriented Remote Call Center & Data Coordination Associate with 4+ years of experience providing high-quality customer support, managing high-volume data entry, and delivering accurate documentation in fast-paced environments. Skilled at handling inbound and outbound calls, resolving customer issues, updating records with precision, and maintaining confidentiality. Known for strong communication, professionalism, and the ability to work independently with minimal supervision.

CORE SKILLS

• Customer Service & Call Handling

• Data Entry & Data Verification

• CRM Software (Salesforce, Zendesk, etc.)

• Remote Work Tools (Slack, Zoom, Teams)

• Problem-Solving & Conflict Resolution

• Multi-Tasking & Time Management

• Order Processing & Case Tracking

• Attention to Detail & Accuracy

• Email & Chat Support

PROFESSIONAL EXPERIENCE

Remote Customer Support Representative

BrightLine Communications – Remote

Jan 2021 – Dec 2023

• Handled 60–80 inbound customer calls per day, resolving account, billing, and service inquiries with a 95% satisfaction rating.

• Updated customer accounts, service records, and issue logs with high accuracy using CRM and ticketing systems.

• Managed escalations by documenting cases thoroughly and coordinating with supervisors and tech teams.

• Provided chat and email support during high-volume periods, improving response time by 20%.

• Trained new remote hires on system navigation, call flow, and documentation procedures.

Data Coordination Associate

NorthStar Solutions – Remote

Jan 2020 – Dec 2021

• Entered, cleaned, and verified large sets of customer and product data with a 99% accuracy rate.

• Audited spreadsheets to identify inconsistencies and duplicated records, improving database reliability.

• Coordinated workflow between teams by tracking submissions, updating dashboards, and distributing reports.

• Assisted with data-related troubleshooting for internal departments and maintained confidentiality on sensitive files.

• Processed up to 300+ records daily using Excel, Google Workspace, and internal company software.

Call Center Agent

Unity Customer Care Services – Remote

Aug 2019 – Dec 2020

• Managed high-volume inbound calls, offering clear guidance on services, troubleshooting, and account support.

• Logged call details, resolutions, and follow-up actions into CRM systems in real time.

• Supported outbound campaigns such as account outreach, appointment reminders, and satisfaction surveys.

• Maintained top performance metrics for call quality, resolution speed, and professionalism.

• Collaborated with peers and supervisors through virtual meetings to improve scripts and workflows.

EDUCATION

High School Diploma

TECHNICAL SKILLS

• CRM: Salesforce, Zendesk, Freshdesk

• Call Management: Five9, RingCentral, Avaya

• Data Tools: Excel, Google Sheets, Database Systems

• Communication: Outlook, Gmail, Teams, Zoom

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