Operations & Client Relations Leader in Healthcare & Beauty

PROFESSIONAL SUMMARY:

Results-driven professional with over 10 years of experience in the healthcare and beauty industries, specializing in office management, payroll administration, and client relations. Demonstrates a strong track record in sales, customer service and process optimization, consistently improving operational efficiency and enhancing client satisfaction. Adept at leading teams, fostering collaborative work environments, and building long-term relationships. Known for strategic problem-solving and driving business growth through exceptional communication and leadership skills.

SKILLS & SOFTWARE:

●Microsoft Suite

●Google Docs

●QuickBooks

●HospiceMD

●Bilingual: Tagalog/Visaya

●65+ WPM

●CPR/AED Certified

EDUCATION & CERTIFICATIONS:

●Canyon High School – HS Diploma

●Marinello School of Beauty – Graduate

●Lovely Lashes – Certification

●Brazilian Blowout Education – Certification

●YumiLash Lift & Brow Lamination – Certification

●PhiBrows Permanent Makeup – Certification

●Mpressive Faces Permanent Makeup – Certification

EXPERIENCE:

Executive Assistant/ Office Management/ Payroll Assistant

Angels Hospice Care 2021 – 2024

●Managed day-to-day office operations, including coordinating travel, managing calls and emails, and scheduling meetings

●Assisted HR in maintaining office policies, procedures, and handbooks, ensuring smooth operations

●Processed invoices and managed vendor relations for timely financial oversight

●Monitored and resolved data discrepancies to maintain accurate records

●Scheduled and assigned tasks to employees, conducted follow-ups on work results, and supported recruitment and training initiatives

Lash & Brow Artist/ Permanent Makeup Artist

Blush of Rose Beauty Bar/ Mint Salon Day Spa 2020 – 2021

●Provided custom lash and brow services, improving client retention by 80-90%

●Developed a digital marketing strategy, increasing social media engagement by 20%

●Maintained detailed client records in compliance with HIPAA guidelines, ensuring a professional and secure environment

Volunteer / Stay at Home Mom / Career Break

Bickford Ranch 2017-2020

●Volunteer for children's Public School Functions: Education / Cheer Squad / Girls Basketball

●Competed in various NPC / IFBB Women’s Fitness Competitions

●Raised 2 Children

●Supported Husband’s Business as needed

●Conducted a Mission Trip to the Philippines, donating over 3 truckloads of goods to villages in need

Lash Artist

Lash Addiction Beauty Bar 2015 – 2017

●Conducted thorough client consultations, leading to a 90% customer retention rate

●Adhered to strict hygiene and safety standards, contributing to positive client reviews and feedback

●Assisted in daily salon operations, including scheduling, managing client records, and ensuring a smooth client experience

Office Manager

Allied Home Health/ Angels Hospice Care 2010 – 2016

●Managed office schedules, calendars, and communications with clients and vendors

●Performed data entry tasks and prepared reports for internal use

●Supported HR in maintaining office policies, ensuring efficient office operations and procedures

●Assisted accounting with invoice management and financial tracking for vendor payments

●Supervised office operations, including scheduling, managing client communications, and handling vendor invoices

●Supported HR with office policies and procedures, contributing to efficient administrative processes

●Maintained detailed records of employee activities, ensuring smooth workflow

●Assisted with payroll management and resolved financial discrepancies

References: Available upon request

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