Patient Services Specialist with Healthcare Experience
Resume:
Erica Palmer
Chi cago, IL *****
*****.********@*****.***
Profile: Patient Services Representative with 5 years’ of experience seeking a career in the healthcare field to utilize my education and experience in a challenging environment to bring versatility in performing all task with extreme care and professionalism to patients and staff. Skills & Knowledge:
Experience: University Illionis of Chicago Chicago IL Patient Service Representative 07/2020 to 11/2020
Checked Patients - Checked Patients Out
Answered Phones
Scheduled Appointments
Collected CoPays
Northwestern Hospital Chicago, IL
Procedure Scheduler 04/2020 to 06/2020
Checked Patients in - Checked Patients Out
Answered Phones
Collected CoPays
Advocate Medical Group Elmhurst, IL
Patient Service Representative 12/2018 to 08/2019
● Assisted patients in obtaining services, understanding policies and making health care decisions.
● Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
● Interviewed patients or their representatives to identify problems relating to care.
● Maintained knowledge of community services and resources available to patients.
● Referred patients to appropriate health care services or resources.
● Investigated and directed patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Physicians Immediate Care Bolingbrook, IL
EPS Processor 12/2017-3/2018
● Performed administrative duties under the direction of a physician, such as scheduling, maintaining medical records, billing, and coding information for insurance purposes.
● Customer Service ● Client/Patient Accounts ● Confidentiality
● Clerical & Reception ● Intake & Scheduling ● Records Management
● Call Handling ● Billing ● Data Entry
● Performed clinical duties such as taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and processing lab work.
● Processed physicals, pre-employment paperwork, dots, and re-certifications.
AMITA Health Elk Grove Village, IL
Unit Secretary 1/2017-4/2017
● Answered telephones and direct calls to appropriate staff.
● Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations.
● Maintained medical records, technical library, or correspondence files.
● Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff.
● Compiled and recorded medical charts, reports, or correspondence, using typewriter or personal computer.
● Transcribed recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
West Suburban Hospital Medical Center Oak Park, IL Unit Secretary 7/2016-10/2016
● Answered telephones and direct calls to appropriate staff.
● Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations.
● Maintained medical records, technical library, or correspondence files.
● Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff.
● Scheduled tests or procedures for patients, such as lab work or x-rays, based on physician orders.
● Transcribed recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
MacNeal Hospital Berwyn, IL
Patient Rep-Registry 8/2015-7/2016
● Registered patients, collected co-pays, updated demographics, scanned and copied insurance card and identification cards, assist in filling out forms, and checked insurance eligibility.
● Assisted patients in obtaining services, understanding policies and making health care decisions.
● Interviewed patients or their representatives to identify problems relating to care.
● Investigated and directed patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
● Explained policies, procedures, or services to patients using medical or administrative knowledge.
● Provided consultation or training to volunteers or staff on topics such as guest relations, patients' rights, or medical issues. Education:
Medical Administrative Assistant Diploma, Everest College, Chicago, IL Diploma, Carra House, Hazel Crest, IL
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