Seasoned Hospitality Operations Manager with 20+ Years Experience
Resume:
Joseph DiBella
Indian Land, SC 29707
Cell: 803-***-****
Email: *******@*****.***
QUALIFICATIONS:
Highly personable Customer Service Professional with over twenty years of experience in operations management, claims and sales processing, and customer operations within the food and hospitality fields.
Talent for identifying customer needs and presenting appropriate company product and service offerings.
Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
Track record of assisting in procedures that reduce labor costs and improve customer-satisfaction ratings.
Expertise in resolving escalated customer service issues.
Proficient with Microsoft Office System as well as Lotus, Microsoft Windows, Internet Explorer, as well as gifted in accounting.
EXPERIENCE:
2022-present Biscuitville Indian Land, SC
General Manager
Coaching and developing management
Overseeing management departments
Manage all inventory and ordering of food
Code and price all weekly receipts
Weekly paperwork, deposits, and payroll
Maintain sales, and promotions with surrounding businesses
2020-2022 Pearlz Oyster Bar Charlotte, NC
General Manager
Coaching and developing management
Overseeing management departments
Manage all inventory and ordering of food
Code and price all weekly receipts
Weekly paperwork, deposits, and payroll
Maintain sales, and promotions with surrounding businesses
2012-2020 Cracker Barrel Old Country Store Charlotte, NC
General Manager
Coaching and developing management
Overseeing management departments
Overseeing seven stores within district on labor, sales and traffic
Trained all new employees in daily restaurant operations
Manage all inventory and ordering of food
Code and price all weekly receipts
Weekly paperwork, deposits, and payroll
2004-2012 Red Lobster – Darden Corporation Pineville, NC
Culinary Manager
Setting up food promotions
Scheduled for employees in front and back of the house
Trained all new employees in daily restaurant operations
Manage all inventory and ordering of food
Code and price all weekly receipts
Weekly paperwork, deposits, and payroll
Trainer on new computer system for Liberty Division that consists of 13 stores
EDUCATION:
MARIST COLLEGE, POUGHKEEPSIE, NEW YORK
Bachelor’s Degree in Public Relations and Business Management with 3.7 GPA
DUTCHESS COMMUNITY COLLEGE, POUGHKEEPSIE, NEW YORK
Associate Degree in Public Relations – TV, Radio, and Film with 3.5 GPA
REFERENCES:
Available Upon Request
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