Vintage Restorations & Production Lead Profile
Resume:
Steven R. Stilwill
**********@***.***
http://www.linkedin.com/pub/steven-stilwill/16/5/9b7
Objective:
I’m in pursuit of a position in a growing corporation, where I can utilize my years of knowledge and experience in Materials and Production.
Qualifications:
Skilled in problem solving and analyzing with strong communication, negotiation and implementation knowledge
Capacity for leadership in a team setting
Demonstrated the ability to mentor personal career goals for employees
ISO 9001 trained auditor
Author of 96 ISO 9001 procedures developed for worldwide material management and customer service call centers
5S trained
Ability to manage and rectify issues while maintaining a professional attitude
Champion in customer relations
Highly adept in building an efficient motivated team
Known for fairness, integrity and sense of humor
Professional Experience
Steve’s Vintage Restorations
Owner 1/12 to Present
Whether it’s a junk dirt bike, a worthless rusty part, a family heirloom or possibly a car in need of restoration, I transform everything into a valuable collectible or piece of art. I do however, specialize in vintage dirt bikes. My restored bikes and parts are well known throughout the country with an eye for restoration back to show room quality or AHRMA (American Historic Racing Motorcycle Association) racing standards.
Powr-Flite A Tacony Company 11/12 to 2/14
Production Supervisor / Contractor
Responsible for building, managing, scheduling, mentoring, supporting and the overall clean up of the production floor. Helped purchasing by forecasting builds. Worked with engineering to build new product lines, wrote new desk top work procedures, developed both new month end and forecasting spreadsheets.
Touchstone Wireless/Brightpoint 7/10 to 12/11
Materials Manager
Specifically hired to help build up and mentor staff, increase numbers and utmost and foremost, Materials integrity. Responsible for the overall running of Materials in two buildings and it’s 74 employees which includes and is not limited to; Inventories, maintaining GL accounts, defining and taking care of all customer inquiries, production request part pulls and data entry ensuring system and inventory integrity.
BAX Global/Schenker 8/03 to 12/08
Senior Inventory Analyst
Oversaw the running of all 3PL spare parts warehouses which included the raw materials and chemical warehouses with a 99.9% accuracy rate in all service level agreements and all other goals set by management. Coordinated the purchasing of high priority machine down orders for use within the factory; ensured the on time delivery with the utmost integrity in customer service, inventory quality and obtaining correct pricing for both freight and product. Received and shipped hot transfer orders, pull and dispatch chemicals based on customer orders upholding all safety procedures and regulations. Have the ability to cover all positions within a Material/ Logistics department including warehouse, purchasing, planning, shipping and receiving. Created and processed both activity based counting along with financially required cycle counts. Researched and corrected inventory variances upon knowledge of issue(s).
Morton Salt, Inc 6/02 to 8/03
Customer Service Manager
Simplified the numerous spreadsheets from hard copy form to excel spreadsheets for better management; specifically the forecasting and ordering of trim salt from the other eight salt plants countrywide. Authored the first and only procedures for every aspect of the service group, 18 in all. Responsibilities include overseeing and tracking of ocean freight transportation, data entry of all customer orders; ensuring the correct order, at the proper price is shipped, using the best carrier available at the most inexpensive rate. Ordered and tracked all incoming and outgoing railcars. Maintain daily, weekly and monthly reports for HQ. Attended daily production meetings to ensure not only customer problems are handled in a timely manner; but to also review inventory levels to meet customer needs. Accountable for handling all plant recalls with the utmost urgency in notifying customers for the pick up, rescheduling and redelivery of replacement salt. Hosted the weekly Safety film/meeting.
Network Computing Devices (NCD), Inc. 6/90 to 1/02
Call Center / Warehouse Manager
Responsible for supporting and managing both Domestic and International Customers including TPMs (third party service centers) and major accounts located in Australia, Germany, France, UK and Holland. Successfully organized and implemented a new Customer Support Call Center in The Netherlands. Developed training guides for internal operating procedures used worldwide. Provided strategies for high level accounts; IBM, HP, Motorola, NCR. Chair weekly Customer Service Review Meeting developed to administer to customer complaints and product issues reducing returns by 38%. Coordinate all software upgrades and their shipments according to client status. Developed and managed a top-notch Customer Call Center and Repair Organization with 2 supervisors and 17 employees. Responsible for over 680 monthly calls and 1700 RMAs.
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