Executive Virtual Assistant & Operations Specialist
Resume:
*********@*****.***
richellemaymarcelinomarbano
www.linkedin.com/in/richellemay-marbano
PERSONAL DETAILS
Age: 32 years old
Date of Birth: October 19, 1993
Civil Status: Single
EDUCATION
Cum Laude Graduate
(Dean’s List Awardee 2010-2014)
VMA Global College
Bachelor of Science in Hotel and Restaurant Management 2010-2014
Bacolod City, Philippines, 6100
CORE SKILLS
Virtual Assistance & Executive Support
Email and Calendar Management
Customer Service & Client Communication
OTA & Reservation Management
CRM Systems: Hotellink Solutions, Xenia, Panda,
Eagle, Avaia, BookingCenter
Social Media Assistance & Basic Content Creation (Canva) Google Workspace & Microsoft Office
Travel Planning & Itinerary Coordination
Report Generation & Data Entry
Project Coordination & Administrative Operations
Rates & Inventory Management
Staff Coordination & Training
REFERENCES
Elfre Layos
Operations Manager, Mandala Spa & Resort Villas
Charme Jorbina
Operations Supervisor, Service First Asia Pacific
RICHELLE MAY MARBANO
Highly organized Virtual Assistant & Operations
Professional with experience in administration, customer service, reservations, OTA management, CRM platforms, and resort operations. Proven ability to manage
calendars, emails, travel arrangements, client
communications, and reports with accuracy and
professionalism. A fast learner with a solid record of success as a Resort Manager, Reservations Supervisor, and Customer Service Specialist.
WORK EXPERIENCES
Resort Manager - Mandala Spa and Resort Villas Boracay Boracay Island, Malay, Aklan, PH, 5608; June 2024 Present o Oversees daily resort operations, staff coordination, guest communication, and property management.
o Manages booking calendars, OTA reservations, and rate updates.
o Handles month-end reports, vendor coordination,
guest assistance, and operational decision-making. o Implements process improvements for operations
and customer satisfaction.
Underwriting Loan Officer - Service First Asia Pacific Bacolod City, PH, 6100; November 2020-August 2023
o Performed lead generation, client qualifying, and documentation review.
o Achieved monthly loan quotas through effective
communication and client follow-up.
Reservations Supervisor - Mandala Spa and Resort Villas Boracay
Boracay Island, Malay, Aklan, PH, 5608; April 2019- September 2020
o Managed booking calendars, rates, and OTA
platforms (Booking.com, Agoda).
o Handled email communication and guest requests
with accuracy and professionalism.
o Prepared reports, coordinated with travel agencies, and ensured smooth reservation processes.
Technical Support Representative - Concentrix
Bacolod City, PH, 6100; August 2018- February 2019 o Provided customer and technical support for
internet connectivity issues.
o Ensured high customer satisfaction through efficient troubleshooting and clear communication.
Restaurant Manager - Army Navy Burger & Burrito
Bacolod City, PH, 6100; February 2017-June 2018
o Supervised staff, inventory, and daily restaurant operations.
o Conducted stock forecasting and ensured smooth
shift operations.
o Implemented service standards and staff training.
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