Multilingual Banking Operations Leader and Strategist

ALBERT ANOKWAH-DONKOH

**** *. ***** ***** ** 256-***-****

Taylorsville, UT 84123 ***************@*****.***

Innovative thinker with broad base expertises in operational risk, banking, and business development. Proven ability to quickly analyze key business drivers and strategies to capture viable process improvements. Multi-lingual motivator.

Areas of competence include:

Strong organization skills Operational Management Problem Resolution PROFESSIONAL EXPERIENCE

MORGAN STANLEY, Salt Lake City, UT Jan 2019- Present Wealth Management Operations Consultant

Serve institutional clients by identifying and mitigating all operational risks. Ensure compliance with IRS and State Regulations related to US tax withholding, reporting, and filing.

● Researching and actioning all client/stakeholder queries related to documentation, allocation statement, change in circumstance, and US indicia and reporting.

● Prepare and present findings relating to key risk and key process metrics in reducing risk and improving client service

MORGAN STANLEY, Salt Lake City, UT Sep 2017- June 2018 Gsps Operations Service Consultant

Assist institutional clients to create new opportunities for people to achieve their personal financial goals. Perform share and money movement requests from over 4500 corporate clients.

● Process enquiries on accounts in a timely manner both from branches and clients.

● Manage escalations, and assist with various components of shares and money movement. TECHNICAL/ LANGUAGE SKILLS

MS Word, Excel, PowerPoint, Outlook/ Twi, English

EDUCATION

MBA - International Business Salem International University June 2011 Salem, WV

BA - Business Management & Leadership Southern Virginia University December 2009 Buena Vista, VA

ALBERT ANOKWAH-DONKOH

4352 S. Sunny River Rd 256-***-****

Taylorsville, UT 84123 ***************@*****.***

Dear Hiring Manager:

I am a multilingual professional skilled in Banking operations, Management, and Interpersonal relationships. I am confident that I would excel as a member of the Tax team. My professional experience and my banking experience have prepared me to be successful. My role in the past ranges from Operations Service Professional and Tax documentation Professional. A sample of my successes whiles in those and other positions includes:

● Researching and actioning all client/stakeholder queries related to documentation, allocation statement, change in circumstance, and US indicia and reporting.

● Preparing and presenting findings relating to key process metrics whiles reducing risk and improving client service

For a detailed review of my qualifications and accomplishments, please see the attached resume. I look forward to speaking with you about how my experience can deliver the results the tax team seeks. Thank you for your time and consideration.

Sincerely,

Albert Ebo Anokwah-Donkoh

Albert Ebo Anokwah-Donkoh

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