Seasoned Administrative and Customer Support Specialist
Resume:
Elena Phipps
Houston Texas 77088
******@******.***
EXPERIENCE:
Internal Revenue Service, Austin TX — Contact
Representative Service (Remote)
**/**** - 09/2025
Provide taxpayers with information and payment options for filing taxes or understanding auditing procedures. Releasing tax refunds, answering correspondences, making account adjustments, and reconciling payments. Requires telephone contact with taxpayers and or their representatives.
Entrata, Utah —Leasing Specialist (Remote, Part-Time) 09/2020 - 09/2021
Responded to customer inquiries about leasing options via phone, email, or in-person visits. Negotiated lease terms with prospective tenants according to company policies and procedures. Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
United States Census Bureau, Houston TX — Census
Recruiting Representative
01/2020 – 10/2020
Interviewing and hiring potential Clerical and Enumerators. Pursuing respondents to complete the 2020 Census. Worked in the elements, and made visits to homes, food drives, and COVID-19 testing sights.
AT&T, Houston TX - Network Center Technician
10/1976 - 12/2014
Installations and repair for residential and businesses. Identify technical issues using testing equipment and tools. Completed assignments in a timely manner. Drove a company vehicle and worked with little or no supervision. Work in a high volume call center.
SKILLS
Project planning
Meeting minutes
Transcription and dictation
Credit and collections
Workflow planning
Scheduling
Customer and client relations
Administrative support
Social media knowledge
Office management
Office administration
Business correspondence
Business administration
Multi-line phone proficiency
Writing reports
LANGUAGES
Conversational Spanish
Education:
Texas A&M, Houston TX — Vocational Training in
Telecommunication 01/93 - 12/95
Houston Community College
Business Administration - Some college
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