Retired Viable Jill of All Trades - Master of Most

Margaret "Maggie" Glaros

(***} ***-****

Experienced in Office/Operations Management, Executive/Personal Assistant, Banking, Retail, Paralegal/Legal Assistant,

Entrepreneur, Caterer, Cook, Wedding Planner, Nanny/Tutor and Hospitality - a Jill of All Trades. Energetic,

self-motivated, organized, dependable, detail oriented, professional and creative. Capable of productively

interacting with people and successfully solving conflicts. Office and computer skills include proficiency in Microsoft

Office (Word, Outlook, Excel and PowerPoint) and a typing speed of 70-75 wpm.

PROFESSIONAL EXPERIENCE

**RETIRED October 2019 to Present**

Customer Service Specialist - Auto and Special Lines October 2018 to October 2019

Progressive Insurance Company, Riverview FL

Worked as a Customer Service Specialist from my remote home office answering telephone calls and providing the best

customer service to our customers for their Auto and Special Line (motorcycle, RV, boat, ATV) policies; Processed policy

payments; Updated payment information; Processed any requested changes to their policy coverages; Transmitted any

requested documents to the customer via email; Completed all other duties as required

Legal Assistant

SLK Investigations, Tampa FL June 2017 to June 2018

Checked Email requests for Process of Service daily; Entered All service requests into our Database and Emailed or

Mailed the services to our Servers both Statewide and Nationally; Answered the phone and transferred calls as needed;

Answered questions via email and phone daily from Clients and Servers; Closed out jobs for Service daily; Checked the

WSP Partners and Unfinished jobs in our Database daily to close jobs, call Clients or email Clients for new information;

Opened and distributed mail daily; Scanned Affidavits when servers emailed them and attached them to the jobs prior to

closing them; Prepare large packages of documents for mailing to servers by utilizing SendPro mailing system;

Completed any and all related duties as required

Hybrid Work at Home Customer Service and Soles October 2016 to April 2017

Home Shopping Network - HSN, St. Petersburg FL

Worked as a Customer Service Representative from my remote home office answering telephone calls and providing

the best customer service to our customers; Worked as a Sales Representative remotely from home office answering

telephone calls, taking orders from our customers for items on our television program, handled online orders

that were not accepted on HSN.com for various reasons and providing customer service to correct the issue and place

the order; Met and exceeded performance guidelines

Alumni Career Services Advisor October 2015 to September 2016

Ultimate Medical Academy, Tampa FL

Worked in a Call Center/Metric based environment where I assisted current and alumni graduates find job opportunities in a

territory established by management; Contacted employers in assigned territory to set interviews, hire and place graduates in

opportunities matched to the employer's needs and the graduate's education and life experience; Had daily phone conversations

with graduates and employers, entry of data, update graduate's profiles, maintain records, files and job orders; Maintained a

positive mental attitude and was a team player and maintained the metrics set forth by my management on a weekly basis

Hiatus - Traveled April 2015 to September 2015

Records Data Specialist and Booking Clerk April 2007 to April 2015

Hillsborough County Sheriffs Office, Tampa FL

Records Data Specialist Duties:

Received Certification for FCIC/NCIC (Florida Criminal Investigation Certification and National Criminal Investigation

Certification) from the Florida Department of Law Enforcement to enable me to process entries of Stolen Vehicles,

Boats, Property, Firearms, Articles, Missing Persons, Impounds and other related items into FCIC/NCIC; Received Teletype

Communications (TTY) training to enable me to confirm active Warrants on wanted subjects within the County, State,

Nationally and Internationally; Receive, review, research, respond and disseminate warrant information on wanted subjects to

Law Enforcement Officials electronically; Executed Warrants with our RMS system once the subject

has been arrested and transported to our jail; Performed researched in the State Attorney's Case Management files and the

Clerk of the Circuit Court online search systems for any information that was required in the processing of our work Received,

reviewed, researched and transcribed mobile reports from Deputies within our agency for accuracy in entries into FCIC/NCIC

and RMS; Transmitted Missing Person Alerts, Silver Alerts, Endangered Adult and Child Alerts and any other Alerts that require

local and National attention; Assist Records Department in maintaining the massive filing system; Performed other related

duties as required

Booking Clerk Duties:

Accepted, reviewed and approved arrest Affidavits from Officers and Deputies for arrestees

Interviewed arrestees, organized paperwork, organized and prepared the file for records management

FCIC/NCIC Certification, knowledge of same and utilization

Other related duties as required

EDUCATION

Florida Department of Law Enforcement-CJIS Certification for FCIC/NCIC 2007 to 2015

Everest University (a/k/a Florida Metropolitan University)-October 1999 to June 2001 graduating Cum Laude/

Honors with an AS Degree in Paralegal studies and a minor in Business

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