Customer Service & Medical Records Specialist Leader
Resume:
Prampattie Basdeo
DeBary, FL, ***** 678-***-**** *********@*****.*** www.linkedin.com/in/prampattie-basdeo
PROFESSIONAL SUMMARY
Motivated professional capable of building productive relationships, resolving complex issues, and winning customer loyalty. Bringing over 20 years of background in maintaining customer satisfaction and contributing to company success. Successful Medical Records Clerk with over 5 years of experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.
WORK EXPERIENCE
Iradimed Corporation, Winter Park, FL
Customer Service Representative October 2024 – Present
Enter customer orders accurately and efficiently into system.
Answer to customer needs and email on all inquiries.
Work with Microsoft Teams to stay updated with all co-workers and Management.
Maintain HIPAA privacy and Customer satisfactory.
Flextrude Aluminum Shapes, Sanford, FL
Data Entry/Customer Service Representative February 2018 – August 2024
Reviewed purchase orders and entered data into the system on a timely basis.
Met all customer call guidelines including service levels, handling time, and productivity.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Answered an average of over 20 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.
Pinnacle Orthopedics, Marietta, GA
Medical Records Specialist August 2007 – April 2014
Maintained patient charts and accurately recorded new information.
Reviewed recordkeeping procedures for patients and doctors.
Communicated effectively with staff, patients, and insurance companies by email and telephone.
32 BJ Pension and Health Fund, New York, NY
Medical Claims Processor August 1996 – August 2006
Paid or denied medical claims based upon established claims processing criteria.
Reviewed provider coding information to report services and ensure correctness.
Maintained confidentiality of patient finances, records, and health statuses.
EDUCATION
Roxbury Institute, Queens, NY
Medical Coding and Billing May 2002
Coding and Billing
Fund Accounting School, Georgetown, Guyana January 1989
Bookkeeping
Accounting technology and Bookkeeping
West Demerara High School, Georgetown, Guyana May 1982
High School Diploma
SKILLS
Programs: Proficient in Microsoft Office (Word, PowerPoint, Excel)
Health & Science: Medical Terminology
Customer Service: Multi-line Phone use, Recordkeeping, Data Entry, Money handling
Good listening skills, Creative problem solving, Quick learner
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