Administrative Assistant with 20+ Years of Experience

Crystal Bright

Administrative Assistant (Washington, D.C.)

202-***-**** (M) *******.*.******@*****.***

ABOUT ME

Ms. Bright is a proactive, enthusiastic and customer-oriented Administrative Professional possessing over 20 years of experience within commercial, Federal and private organizations. She possesses a strong value in corporate stability, decorum along with training and development as she believes these are the tools that contribute to one’s overall professional well-being. Ms. Bright prides herself in fostering positive employee client & corporate relationships by demonstrating high levels of dependability, integrity and resourcefulness. In all of Ms. Bright’s positions’ she is required to utilize the full Microsoft Office Suite.

PROFESSIONAL STRENGTHS

Program Management Federal Proposals Project Management Administration Records Management Written & Verbal Communication Office Management Desktop Publishing Target Oriented Problem Solving Customer Service Human Resources Data Management Public Speaking Corporate & Client Relations Business Concepts Data Management

EXPERIENCE

Early Childhood Education Teacher’s Aide/ParaProfessional

DCPS Washington, D.C. 2023 - CURRENT

Assist the Lead Teacher with Early Childhood Educational needs as necessary.

Customer Service Representative (Call Center)

Santander Bank Providence, RI 2019 – 2021

•Provided exceptional customer service to bank customers and personnel in a fast-paced environment

•Maintained the integrity of customer accounts

•Database multi-tasking.

1099 Contractor (Self-Employed)

Washington, D.C. Capital Region South Carolina and Rhode Island 2012 - 2023

Supported Small Businesses with:

•Payroll; Marketing; Desktop Publishing

•Human Resources Need: New Hire Orientation; Conducted Interviews; Event Planning

•Marketing & Office Management

•Federal & State proposal management

Recent Customers & Assignments:

•Town Square Towers Condo Assoc. (Property Management duties)

•U.S. House of Representatives (Payroll/Benefits Data Entry)

•Maya Angelou Public Charter School (Finance Consultant)

•Goodwill of Greater Washington (Payroll Clerk)

Data Management Specialist for the NOAA’s National Weather Service, Office of Science & Technology

Earth Resources Technology, Corp. Silver Spring, MD 2009 - 2011

•Supported Program Managers in developing presentation material, program planning, status slides, & reports

•Maintained a reference library of presentations for the director & PM documentation

•Coordinated the collection of data for briefings, prepared briefing slides, & scheduled presentation times for program reviews along with other program management activities in a SharePoint environment

•Provided input to federal teams on implementation strategies of SharePoint into the NWS workplace.

•Assisted the Director of the NWS & NWS employees with any Desktop Publishing needs & requests for assistance with the Microsoft Office Suite.

Crystal Bright

ADMINISTRATIVE PROFESSIONAL (Washington, D.C.)

401-***-**** (M) *******.*.******@*****.***

EXPERIENCE

Proposal & Marketing Coordinator

AECOM Arlington, VA 2008 - 2009

•Coordinated the entire proposal development process from kickoff to submission, adhering to deadlines and requirements specified in RFPs (Requests for Proposals), RFQs (Requests for Qualifications), and other solicitations.

•Facilitated collaboration with various teams, including technical, subject matter experts (SMEs), business development, and marketing, to gather necessary information and content for proposals.

•Created and maintained proposal schedules, outlines, compliance matrices, and templates to ensure adherence to requirements and consistency across documents.

•Managed and updated proposal databases, content libraries, and repositories of boilerplate material, project descriptions, resumes, and graphics.

•Developed and edit proposal content, including executive summaries, technical sections, project descriptions, and resumes, ensuring clarity, accuracy, and alignment with client needs.

•Coordinated proposal production, including desktop publishing, formatting, graphics, and final printing and delivery.

•Conducted internal reviews (e.g., color team reviews) to evaluate proposal quality, identify areas for improvement, and ensure compliance.

Desktop Publisher & Business Development Coordinator

TWD & Associates, Inc. Arlington, VA 2005 – 2008

•Assisted with the implementation of SharePoint working with the Business Development, HR and Contracts teams

•Coordinated/Edited federal proposals

•Executed on-boarding process including new employee orientation, mentoring programs, employee development and training programs

•Assisted HR Manager with policy and protocol development, employee surveys, employee relations and morale programs, benefits administration and personnel files.

Data Manager (Supporting the U.S. Army)

Innovative Concepts McLean, VA 2004 - 2005

Configuration Management Librarian (Supporting the U.S. Patent & Trademark Office)

Galaxy Scientific Arlington VA 2003 - 2004

Data Manager (Supporting the FBI Trilogy Program)

DynCorp Chantilly, VA 2002 - 2003

Configuration Management Librarian (Supporting the U.S. Army)

SETA Corporation McLean, VA 2001 - 2003

Data Manager (Supporting the military healthcare contract D’SIDDOMS III)

Northrop Grumman McLean, VA 1998 - 2001

EDUCATION

PC Specialist Plus Program (September 2024)

Career Technical Institute D.C. (36 college credits & 2016 Microsoft Office Specialist Certification)

Coursework towards A.A. in Liberal Arts

Northern Virginia Community College

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