Business Analyst Software Development

Professional Summary

Versatile Project Manager and Business Analyst with 20+ years of experience leading enterprise IT initiatives across energy, telecommunications, and public sector organizations. Skilled in requirements gathering, vendor management, and delivering secure, compliant solutions. Proven track record of driving digital transformation, implementing cybersecurity frameworks, and optimizing ITSM platforms. Adept at bridging business and technical teams to deliver measurable outcomes.

Core Competencies

Project & Program Management (Agile, Waterfall, DevOps)

Business Analysis & Requirements Gathering

Cybersecurity & Compliance (PCI, TSA, SOX, Zero Trust)

ITSM Platforms (ServiceNow, HP Service Manager)

Vendor & RFP Management

Change Management & Stakeholder Engagement

Systems Integration & Legacy Modernization

Professional Experience

TC Energy – Calgary Project Manager / Business Analyst (Contract) Mar 2022 – Dec 2023

Led cybersecurity initiative to separate corporate and ICS zones per TSA requirements post-Colonial Pipeline breach.

Directed change management, scheduling, and budget oversight while functioning as both PM and BA.

Implemented zero-trust firewall upgrades and integrated Okta for enterprise access management.

Managed 150+ ServiceNow change requests through full lifecycle; validated configurations via Orion reporting.

Key Achievements:

Successfully upgraded hardware/software across multiple North American data centers.

Ensured secure isolation of corporate and ICS environments.

City of Calgary – Calgary Project Manager / Business Analyst (Contract) Jul 2019 – Dec 2020

Developed RFPs and managed vendor selection for case management, contract management, and PCI-compliant payment systems.

Partnered with Corporate Security and PCI compliance teams to ensure adherence to standards.

Coordinated with PMO to ensure project artifacts and approvals met governance requirements.

Key Achievements:

Selected vendors for multiple enterprise systems.

Delivered automated validation solution for Finance general ledger codes.

Shaw Communications – Calgary Senior Business Analyst Apr 2013 – Sep 2018

Spearheaded migration from HP Service Manager to ServiceNow, ensuring data integrity and compliance.

Designed and executed test plans, managed CMDB, and developed custom reporting solutions.

Facilitated Agile workshops, created user stories, and supported DevOps continuous delivery.

Oversaw integration of ViaWest into Shaw ERP and CRM systems; managed outsourcing of print operations to Symcor.

Key Achievements:

Outsourced 1.5M invoices to Symcor, reducing costs and streamlining operations.

Converted CMDB and change requests to ServiceNow.

Enabled internal billing for ViaWest services.

Axia NetMedia – Calgary Senior Solutions Analyst 2004 – 2013

Supported financial systems and billing software, reducing vendor reliance through in-house enhancements.

Migrated CRM and billing systems, ensuring seamless financial transitions.

Key Achievements:

Eliminated vendor dependency for system enhancements.

Led migration from Singl.eView to MAS500 and NetCracker.

ADC (Saville Systems) Various Roles: Team Lead, Business Analyst, QA, Production Support 1996 – 2004

Directed software development teams, managed billing solutions, and ensured compliance with client requirements.

Key Achievements:

Delivered multi-currency billing system in under 3 months.

Reduced open tickets from 50+ to fewer than 10.

Education & Certifications

ITIL Foundation in IT Service Management – CGI

Project Management Diploma – Damelin, South Africa

Analyst/Programmer Diploma – Van Zyl & Pritchard, South Africa

University of Stellenbosch, Faculty of Science (Incomplete)

Professional Memberships

International Institute of Business Analysis (IIBA)

Information Systems Audit and Control Association (ISACA)

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