Managing a dental office

To pursue a career as a Front Office Associate and maintain my extensive dental background as an Office Manager.

Professional attitude with leadership abilities, proficient in English and Spanish.Treatment plan acceptance, presentation and providing financial arrangements to patients utilizing Care Credit, Sunbit, Lending Tree and others all with a great amount of empathy, and knowledge, capable of answering all patients questions accurately while explaining the need for treatment in detail .

Experience with providing and maintaining all daily monthly and yearly reports, payroll, office correspondence, A/R Outstanding insurance issues, credentialing accurately while encouraging office staff to work as team I’m good at

problem-solving as well as showing team spirit.

Work experience

• Office Manager usmile dental group • Mesa, AZ June 2021 to October 2024 I implemented my experience to change the office dynamics setting systems in place for employees so we could all work together as a team. I consistently worked on productive scheduling and filled the hygiene schedules then provided patients with an accurate Insurance plan for them to sign. I do have a 98% acceptance rate where I schedule procedures and collect pt portions. I offered a 3rd party financing option and was able to bring the office to a higher level in collections and production.

• Dental Office Manager Smile Tucson • Tucson, AZ February 2020 to July 2021

1. Set systems in place for employees to follow increasing patient care and productivity.

• Engaged in A/R and outstanding insurance claims, brought production and collections to a higher level within 3months.

• Front Office Management Korsmiles Dental . Korinne Grieger D.D.S. • Scottsdale, AZ January 2016 to February 2018 A/R was brought done significantly after I offered 3rd party financing to pay off exisistIng balance and begin their dental treatment again. I worked diligently on Outstanding Insurance claims and received payments . I set systems in place for employees to follow, collecting pts portion before treatment, preparing treatment plans with accurate info and collected from patients. I worked the Doctors schedule with productive treatment .Managed front desk operations, overseeing a team of XX receptionists and ensuring smooth check-in/check-out processes for guests

• Front Office Management Laura Massengale and Associates • Tucson, AZ January 2008 to December 2014 Laura Massengale was a highly respected Dental Consulting Firm . She taught me everything I needed to know and Most importantly how to run a Dental office. I learned productive scheduling, how to submit Insurance claims correctly. Production Collections were taught as my focus. Providing patients Treatment Plans utilizing all Insurance plans. I was taught to provide pts with an estimated amount of Insurance payments and their patient co pays to collect and get scheduled asap

• Endodontic Assistant Charles Siroky Endodontist • Phoenix, AZ January 2008 to December 2010 I assisted the great Dr. Charles Siroky until he sold his office due to medical reasons.

• Lead Surgical Assistant Sun West Dental Group • Phoenix, AZ January 2004 to December 2008

• Associates in Oral and Maxillofacial Surgery Daniel Klemmedson D.D.S., M.D. January 1998 to December 2004

1. Assisting

2. Anesthesia certified

3. Recovery and post operative care

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• Front Office Management Millennium Dental Associates

• Dental Office Manager/Dental Assistant

Education

• Certified Oral Surgery Assistant American Association of Oral and Maxillofacial surgeons

• Associate's degree in Dental Assisting Pima Community College 1986 to 1988

Skills

• Presentation skills

• Attention to detail

• Dental practice

• Open Dental

• Managing teams as a healthcare practice manager

• Interpersonal skills

• Innovative

• Customer service

• Accounts payable and receivable management

• Documentation review

• Spanish

• Time management

• Team management

• Eaglesoft

• Zoom

• System improvement planning

• Closing sales

• Patient interaction

• Fiscal management

• Revenue targets

• Microsoft Outlook

• Sales

• self-motivated and goal oriented 16 years

• Insurance investigations

• Teamwork

• Accounts payable

• ICD-10

• Facilities management

• Able to adapt to new concepts having the ability to multi-task

• Posting insurance payments; patient payments

• outstanding aging reports Verifying all insurance benefits and information

• Accounts receivable

• Phone etiquette

• AR collections

• Displays much effort in collections and daily production; Treatment coordinating with high ratio of acceptance. knowledge of all dental and medical insurance benefits

• Team development

• Front desk

• Production scheduling

• Filing

• Deal closing

• Patient billing

• Medical claims processing

• Dental insurance

• Supervising experience

• Microsoft Excel

• Treatment plan development

• Negotiation

• Treatment planning

• Leadership

• Organized

• dependable; reliable with proven communication skills and a high level of integrity. Experienced in Productive Priority scheduling daily 15 years

• Enthusiastic, Caring and empathetic 36 years

• Patient care

• Computer literacy

• Hospitality

• Private practice experience

• Computer skills 15 years

• Team leadership

Suggested skills

Languages

• English

• Multilingual

• Bilingual

• Spanish

Certifications & licenses

• Registered Dental Assistant January 1988 to Present

1. Oral and Maxillofacial surgery

2. Anesthesia certified thru the American association of Oral Maxillofacial oral surgeons and thru the Southern California Association of Oral and Maxillofacial surgeons.

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• X-Ray Certification

• Certified Dental Assistant

• BLS Certification

• Radiation Health & Safety Certification

• Driver's License

• CPR Certification

Suggested certifications or licenses

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