Healthcare Operations Executive - Multi-Site Leadership
Resume:
Fallon Deffes
Slidell, LA • 985-***-**** • ******.******@*****.***
Professional Summary
Accomplished healthcare operations executive with extensive multi-site leadership experience across Skilled Nursing Facilities (SNFs) and in home care organizations. Proven track record of driving census growth, improving quality outcomes, elevating regulatory compliance, and building high performing teams. Excels in operational turnaround, strategic planning, budget management, and strengthening organizational culture. Recognized for strong leadership presence, effective communication, and the ability to stabilize facilities during transitions and ownership changes. Professional Experience
Loving Hearts of LA
Regional Vice President of Operations
New Orleans, LA July 2025 – October 2025 - Led operations and strategic performance initiatives for all PCA healthcare companies across the region of LA.
- Ensured full compliance with State and Federal regulations; strengthened audit readiness across sites.
- Developed regional policies, procedures, and quality standards aligned with organizational goals.
- Built and executed policies and strategic improvement plans that enhanced care delivery and operational efficiency.
- Supported and executed payroll, budget development, financial planning, and capital project oversight.
Administrator
New Orleans, LA February 2025 – July 2025 - Led day to day operations and strategic performance initiatives for the PCA company.
- Ensured full compliance with State and Federal regulations; strengthened audit readiness across sites.
- Built and executed strategic improvement plans that enhanced care delivery and operational efficiency.
Community Eldercare Services
Administrator
Ocean Springs, MS June 2024 – February 2025 - Directed operations of a 73 bed Skilled Nursing Facility, ensuring coordination of all departments.
- Drove census development efforts and evaluated P&Ls to set and achieve facility-wide goals.
- Strengthened compliance performance in accordance with CMS, MSDH, and company standards.
Consulate Health Care
Executive Director – Pass Christian Health & Rehab Pass Christian, MS March 2024 – May 2024 - Oversaw operations of a 60 bed SNF, including census growth and financial performance.
- Recruited, trained, and developed staff; optimized staffing models to meet patient needs.
- Ensured regulatory compliance and drove quality outcomes across all departments. Interim Executive Director – Franklinton Health & Rehab Franklinton, LA January 2024 – March 2024 - Served as interim leader for a 121 bed SNF, ensuring operational stability during ownership transition.
- Maintained continuity of care, staffing, and compliance throughout divestiture. Loving Hearts of LA
Regional Vice President of Operations
Louisiana May 2023 – September 2023 - Oversaw day to day operations of PCA healthcare facilities across Louisiana.
- Ensured comprehensive staff training and operational consistency across multiple sites.
- Provided compliance oversight, quality improvement leadership, and weekly reporting to CEO.
- Developed strategies to enhance performance, client outcomes, and organizational efficiency.
Pathways
Administrator
Hattiesburg, MS May 2022 – May 2023 - Directed operations of a 60 bed SNF, ensuring coordinated, efficient department performance.
- Managed budgets, financial assets, and staffing plans to support optimal care delivery.
- Led Quality Assurance and Safety programs, incident investigations, and compliance oversight.
Community Eldercare Services
Administrator
Biloxi, MS October 2021 – May 2022 - Managed operations of a 180 bed SNF, improving census, quality outcomes, and staff engagement.
- Oversaw recruitment, hiring, and training; strengthened workplace culture and retention.
- Led QAPI program execution and resolved family and staff grievances promptly and effectively.
- Conducted audits and quality rounds to ensure adherence to CMS, MSDH, and company standards.
Administrator (Multi Site Role)
Pascagoula, MS April 2020 – November 2021 - Directed daily operations of a 120 bed SNF, including budget review, census strategy, and staffing.
- Enhanced employee engagement through positive relations and leadership development.
- Trained newly hired Administrators and supported multi site operations from Oct–Dec 2021.
- Led QAPI program execution and resolution of resident, family, and staff concerns. Gulf Coast Health Care
Administrator
Gulfport, MS July 2019 – April 2020 - Oversaw operations of a 180 bed SNF and partnered with senior leadership on growth strategies.
- Directed marketing and census development initiatives supported by community partnerships.
- Managed budgets, internal controls, audits, and quality rounds to ensure strong operational outcomes.
Administrator (Multi-Site Role)
Moss Point, MS February 2019 – July 2019 - Managed day to day operations of a 160 bed SNF, strengthening quality outcomes and efficiency.
- Collaborated with Union Representatives to support a stable and productive work environment.
- Led QAPI program implementation and conducted department audits to maintain high standards.
- Supported multi site operations from July–September 2019. Reliant Rehabilitation
Regional Recruiter
Plano, TX July 2015 – July 2018 - Managed full cycle recruitment for a five state region, building a proactive pipeline of clinical and non clinical talent.
- Led recruiting for new facility start ups and strengthened hiring processes through creative sourcing strategies.
York Risk Services Group
Recruiting Administrator
Mandeville, LA October 2014 – June 2015 - Supported recruiting operations, onboarding, and cross functional hiring initiatives.
- Conducted pre screens, reference checks, and analysis reporting for senior leadership. Education
Bachelor of Science, Business Administration
Bachelor of Science, Management (Human Resources Concentration) University of New Orleans August 2010 – December 2013 Core Competencies
• Healthcare Facility Operations-Multi Site Leadership & Oversight
• Regulatory Compliance (CMS, MSDH, LDH, OCDD, OAAS)
• Budgeting & Financial Management
• Census Development & Marketing
• Quality Assurance & Performance Improvement (QAPI)
• Staff Recruitment, Sourcing, Training, & Retention
• Strategic Planning & Organizational Growth
• Crisis Management & Facility Stabilization
• Culture Building & Employee Relations
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