HR Generalist with MBA and 9+ years experience

Alicia Carter, MBA

***** ******* *****, ***** *******, Ohio 44137 **.*********@*****.***, 216-***-**** Professional Summary

Skilled and detail-oriented Human Resources graduate with over nine years of experience in delivering solid results and strong administrative support to service and educational programs and retail training efforts.

Master of Business Administration in Human Resources; held full-time student status from 2009 to 2013.

Trained and coached retail staff in numerous large departments, implemented reading program initiatives for Head Start, and provided strong administrative support for YWCA programs.

Excel in management support functions, special projects, recordkeeping, and office duties.

Effective team lead with strong communication, motivational, organizational, and problem-solving skills; consistently demonstrate discretion, integrity, and fair-mindedness. LinkedIn Profile: http://www.linkedin.com/in/aliciacartermba/ Computer Skills: Microsoft Word, Excel, and PowerPoint. Education

MASTER OF BUSINESS ADMINISTRATION, HUMAN RESOURCES CONCENTRATION 2013 KELLER GRADUATE SCHOOL OF MANAGEMENT, DEVRY UNIVERSITY 3.5 GPA, Cleveland, Ohio

Relevant Coursework: HR Management, Benefits, Training & Development, and Employment Law. BACHELOR OF ARTS, SOCIOLOGY

WRIGHT STATE UNIVERSITY, Dayton, Ohio

Work Experience

RelateCare, Cleveland, Ohio November 2021 to February 2022 (Temporary) HR Assistant February 2022 to November 2023

Worked closely with Recruiting Team to prepare and send offer letters to new hires. Helped to onboard new hires, including sending drug screens, running background checks, setting them up in HRIS System. Helped to maintain HRIS System, employee roster for the two US locations, and ran monthly OIG report. Assisted entire HR department (both US and Ireland locations) with any tasks when necessary.

siffron, Twinsburg, Ohio April 2019 to September 2020 HR Assistant

Work closely with the HR Coordinator with processing Payroll. Helped Vice President of Human Resources to implement and lead New Hire Brown Bag Lunch Series. In charge of creating and distributing monthly newsletter to the entire organization (over 350+ employees). Help to maintain files, records, and Employee Communication Boards throughout 5 locations. Administer security badges to employees and maintain the security badge system. siffron, Twinsburg, Ohio August 2015 to April 2019 Account Coordinator

Responsible for entering orders, quotes, and answering questions for multiple accounts. Helped to ensure that all customer requirements are met. Collaborated with different departments to ensure orders are shipped in a timely fashion. Worked with coworkers on a How To Guide for Inbox Management.

NATIONWIDE INSURANCE Highland Hts., Ohio November 2014 to April 2015 Customer Service Rep. (Temporary Position)

Demonstrated excellent customer service. Assisted customers with various questions and issues. MACYS, INC., Dayton, Ohio August 2007 to October 2010 SALES ASSOCIATE

Demonstrated excellent customer service and organizational skills in multiple retail departments. Performed merchandising functions and assisted department managers storewide. Supervised new-hire retail clerks and effectively resolved escalated customer service and employee issues. Select Contribution

Trained, mentored, and supervised sales staff; included customer service techniques, sales assistance, and financial transactions.

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