Remote Order Entry Clerk with 20+ Years Clerical Experience

Jessica Whitaker

**** ******* **** ***** ********, FL 33811

***********@*****.*** 863-***-****

Professional Summary

Dynamic and motivated professional with over 20 years of progressive experience in operations, account management, human resources, and sales. Proven ability to build strong client relationships, lead high-performing teams, and drive business growth. Known for exceptional communication, strategic planning, and attention to detail in fast-paced environments.

Professional Experience

Operations Manager

Safety Products, Inc. – Lakeland, FL July 2018 – April 2024

• Oversaw daily business operations, ensuring efficiency and effectiveness across teams.

• Strengthened internal processes and built relationships with key clients and team members.

• Implemented strategic plans to streamline operations and increase productivity. Commercial Account Executive

Kelly Services – Lakeland, FL January 2018 – July 2018

• Prospected and secured new business through cold calls, networking, and lead generation.

• Delivered outstanding client service, fostering long-term business relationships.

• Presented staffing solutions tailored to client needs and monitored post-sale satisfaction.

Commercial Account Manager

Pep Boys – Tampa, Brandon, Ocala & Gainesville, FL October 2016 – January 2018

• Managed a 4-store territory with 100+ accounts, growing revenue and strengthening customer retention.

• Conducted 55+ sales calls weekly and led commercial sales team development initiatives.

• Partnered with store leadership to align field insights with business action plans. Inside Sales Manager

Thompson Architectural Metals – Tampa, FL July 2015 – October 2016

• Managed high-volume inbound sales, quotes, and order processing.

• Collaborated with production and transportation teams to ensure timely product delivery.

• Maintained inventory accuracy and partnered with outside sales for project success. Commercial Account Manager

Advance Auto Parts – Polk County, FL December 2014 – March 2015

• Managed a $2.4M territory across 7 locations.

• Oversaw development and performance of Commercial Parts Specialists.

• Led negotiations and maintained detailed customer records in Salesforce CRM. Commercial Customer Representative

Advance Auto Parts – Tampa, FL December 2013 – December 2014

• Secured new business and grew territory from 85% to 106% of target.

• Conducted cold calls and consultative sales to increase customer base and revenue.

• Promoted due to outstanding performance and growth metrics. Executive Assistant to Regional Vice President

Advance Auto Parts – Lakeland, FL July 2009 – December 2013

• Provided executive-level support for RVP and regional leadership.

• Managed travel, expense reports, event planning, and internal communications.

• Analyzed operational data and presented key insights during regional meetings. Human Resources Supervisor

Discount Auto Parts – Lakeland, FL October 1997 – January 2000

• Managed HR assistants and reception team; supported HR investigations and terminations.

• Liaison between leadership and HR for personnel issues and team member grievances. Human Resources Assistant

Discount Auto Parts – Lakeland, FL June 1995 – October 1997

• Handled onboarding, background checks, drug screening, and unemployment claims.

• Supported new hire processing and compliance.

Education

High School Diploma

Auburndale Senior High School – Auburndale, FL, 1995 Skills

Operations Management, Account & Relationship Management, Sales (Inside & Outside, B2B), Business Development, Human Resources Support, Recruiting & Onboarding, Event Planning, Salesforce CRM, Microsoft Office (Word, Excel, PowerPoint), Customer Service, Logistics Coordination, Team Leadership

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