Customer Support & Data Management Specialist

Tiya Gaines

************@*****.*** 216-***-**** Cleveland, OH https://www.linkedin.com/in/tiya

-gaines-14aa401a3

SUMMARY

I have18 years of experience in customer support and data management. Proven track record in enhancing customer satisfaction and operational efficiency through proactive communication, substance use detection, and community safety monitoring. Skilled in problem-solving, multitasking, and maintaining high standards of service in fast-paced environment

WORK EXPERIENCE

Alois United States

Support Specialist Feb 2022 - Sep 2025

• Streamlined claims assignment process, enhancing resolution speed by 20% through precise data entry and system management.

• Elevated customer satisfaction by 30% through proactive communication and effective issue resolution strategies.

• Improved operational efficiency by implementing system management enhancements.

• Demonstrated exceptional attention to detail in managing customer interactions and data entry tasks.

• Applied strong time management skills to handle multiple tasks effectively within a fast-paced environment.

• Resolved customer issues efficiently, showcasing adept problem-solving abilities.

• Operated within a call center environment to deliver consistent support and service.

• Utilized 1-2 years of customer service experience to foster positive client relationships. Insured United States

Data Entry Supervisor Jul 2021 - Feb 2022

• Directed data entry operations, achieving 99% accuracy in customer records, which enhanced service delivery. Market

• Resolved client inquiries efficiently, contributing to a 15% increase in customer satisfaction scores.

• Supervised data entry team, ensuring compliance with company standards and procedures. Marketing skills for new claims

Teleperformance USA United States

Customer Support May 2019 - Jul 2021

• Managed health coverage inquiries, achieving a 95% customer satisfaction rate through effective communication and data integrity.

• Maintained application accuracy, resulting in a 25% reduction in errors during insurance processing.

• Facilitated clear customer communication, contributing to enhanced service quality and efficiency. Jackson Hewitt United States

Tax Preparer Aug 2007 - Apr 2019

• Developed training programs that improved team efficiency in tax preparation tasks by 40%.

• Executed comprehensive documentation processes to ensure full compliance with tax regulations.

• Contributed to the optimization of tax preparation workflows, resulting in enhanced operational accuracy. Bon Appetit Case Western Reserve United States

Shift Supervisor Aug 2007 - 2019

• Optimized scheduling systems, enhancing staff productivity by 25% and reducing operational costs.

• Implemented client management strategies, leading to increased service efficiency.

• Elevated client satisfaction through strategic management improvements. EDUCATION

Cleveland Jobs Corps

Certificate, Business Technology

2010

East High School

Diploma, Standard Curriculum

Cleveland Ohio

2007

SKILLS

Time Management • Communication • Problem-solving • Customer Service • Attention To Detail • Conflict Resolution • Adaptability

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