Remote Operations, HR & Customer Success Leader
Resume:
Paulette Boehlke
Cape Coral, FL *****
***********@*****.***
Professional Summary
Remote operations, HR, and customer success professional with 20+ years of experience leading teams, managing people operations, and delivering exceptional service across multiple industries. Skilled in written communication, employee relations, recruiting, and process optimization. Known for building strong teams, improving efficiency, and maintaining accuracy in fast-paced remote environments. Passionate about supporting both customer and employee success through clear communication, integrity, and accountability.
Authorized to work in the US for any employer
Work Experience
Remote Business Consultant
Salelytics-Remote
September 2025 to Present
Take Inbound calls for American Express applications. Provide exceptional customer service and details of different products. Upselling the best credit card for their business needs. Remote Development Manager / Regional Manager
XPS Solutions-Richmond, TX
May 2024 to April 2025
• • Scaled operations from 6 to 75 sites within 12 months, driving 40% revenue growth and improving performance metrics by 40%.
• • Managed $2M+ budgets with full P&L responsibility while leading cross -functional remote teams.
• • Implemented performance systems and agile project methods to improve service delivery and team accountability.
• • Led strategic planning based on data trends, customer feedback, and operational forecasts. Remote Storage Manager
XPS Solutions-Richardson, TX
January 2024 to May 2024
• • Managed multiple self-storage properties remotely, focusing on P&L, delinquency control, and NOI growth.
• • Provided inbound/outbound customer support to improve satisfaction and resolution efficiency. Senior Market Manager / Senior District Manager
Reliant Management Group-Lutz, FL
December 2019 to November 2023
• • Oversaw operations at 8 storage facilities, improving occupancy by 25% and operational efficiency by 20%.
• • Led daily operations, team performance, risk strategies, and customer relations. Storage Manager
Storage Rentals of America-Lehigh Acres, FL
March 2019 to December 2019
• • Introduced software tools that increased efficiency and operational performance by 15%.
Receptionist / Permitting
Allied Doors West-Naples, FL
January 2019 to March 2019
• • Managed invoicing and permitting, contributing to a 10% boost in client satisfaction. Service Advisor
Fort Myers Mitsubishi-Fort Myers, FL
March 2018 to September 2018
• Warranty Claims • Promoted within one month; managed repair orders, scheduled service, and supervised technicians.
Booker / Cashier
Autonation Toyota-Fort Myers, FL
October 2016 to March 2018
• Warranty claims • WAssisted with service cashiering, vehicle processing, and department operations. General Manager
U-Haul-Huntsville, AL
February 2012 to May 2016
• • Managed multi-location operations including HR, compliance, and marketing.
• • Achieved 37% profit growth in year one and led the region in rentals for six consecutive months. Property Manager
Public Storage-Sarasota, FL
October 2011 to January 2012
• • Maintained highest occupancy and lowest delinquency in the district; trained underperforming teams. Owner / Manager
Hungry Howie’s Pizza-Troy, AL
September 2009 to October 2010
• • Grew business 40% in six months through strong customer service and operations leadership. Owner / Manager
Tony’s Custom Carpentry, Inc-Riverview, FL
July 1990 to February 2009
• • Managed residential and commercial projects, including work with national franchises. Education
High School Diploma
Cape Coral High School-Cape Coral, FL
January 1988 to December 1988
Skills
• Microsoft Word
• AR/AP
• Supervisor experience (10+ years)
• Order entry (4 years)
• Profit margin target achievement
• CRM system proficiency
• Strategic territory metrics
• Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Business operations - Business operations experience (16-20 years)
• Profit & loss
• Payroll management
• Google Suite
• SharePoint
• Accounts receivable
• Construction administrative experience (5 years)
• P&L Management
• Interviewing
• Microsoft Access
• Recruiting
• Attention to detail (10+ years)
• Salesforce Cloud
• Managing teams in a customer support role
• Service Quality Improvement
• Echo CSR
• Microsoft Office
• Budget Management & P&L Oversight ($2M+)
• HRIS
• Recruiting Customer Support: Upselling
• Call center
• Productivity software
• Conflict management
• Human resources
• Data entry
• Live chat
• Communication platforms
• SaaS
• Operations (10+ years)
• Policy & process development
• Complaint handling
• Communication skills
• Customer feedback analysis
• CRM software
• Project management software
• Sales budget management
• Teamwork
• Revenue targets
• Remote Team Leadership & Development
• Inventory
• Analysis skills
• Negotiation
• Sales territory planning
• Customer support
• Expanding product portfolios in a business operations role - Largest product portfolio expansion achieved in a business operations role (More than 20 products)
• Post-sales client support
• Project management
• Experience in startups
• Presentation skills
• Account management
• Mentoring
• Customer Success & Relationship Management
• Client communication
• Sales lead qualification
• Microsoft Outlook Calendar
• Manager
• Databases
• Jira
• Microsoft Teams
• Sales support
• Outbound calling
• Order fulfillment
• Operational Strategy & Performance Metrics
• Cross-functional team management
• Customer retention
• Organizational skills
• Customer interaction metrics
• Change management
• Closing sales
• Relationship management
• Process Improvement & Efficiency Optimization
• Google Sheets
• Customer acquisition targets
• Zoom
• Data interpretation
• Profitability improvement
• Developing strategic business plans - Strategic business plans developed (More than 10 plans)
• E-commerce
• Dispatching (10+ years)
• Customer service management (10+ years)
• 10 key typing
• Accounting systems
• Time management
• Microsoft Outlook
• Payroll Operations & Finance: P&L Analysis
• Sales management
• Program management
• Salesforce
• Tenant Inc.
• Strategic Planning & Project Execution
• Working in large corporations
• Large sales teams managed
• Sales follow-up
• Managing business operations teams - Largest business operations team managed (More than 20 members)
• Debt collection payment plan
• Accounting software (10+ years)
• Cost reduction
• New customer acquisition - Increase in new customer acquisition (More than 75%)
• Analytics
• CSS (10+ years)
• Efficiency improvement
• Facilities management
• Working with medium-sized companies
• English
• Talk Desk
• Appointment scheduling
• Property leasing (10+ years)
• Sales experience within retail
• ESS CRM & Business Tools: Paylocity
• Lead generation performance metrics
• Leadership
• Supervising experience
• Quality assurance
• Employee retention
• Facilities maintenance
• Volume targets
• Word processing
• Proofreading
• Scheduling
• Customer support ticket management
• Performance Reporting
• Outside sales
• B2B
• Staff supervision
• Sitelink
• Marketing
• Bookkeeping
• Business development
• StorPal
• Retail management
• Team leadership
• Retention metrics analysis
• Customer service manager experience
• Document management systems
• Sales incentive & commission planning
• Customer-centric metrics analysis
• Managing clients in a customer support role
• Talent acquisition
• Data reporting
• Property management tools
• Client interaction via phone calls
• Closing sales leads - Average sales lead-to-close time (Less than 1 month)
• Data analytics tools
• Research
• Google Calendar
• Management
• Grammar Experience
• Computer skills
• Administrative experience
• Filing
• CRM
• Payroll (8 years)
• Windows
• Accounts payable
• Google Drive
• PeopleSoft
• Call center management
• Client Onboarding & Retention
• Risk management
• Data management
• Payroll processing
• QuickBooks
• Web Self Storage (WSS)
• Adobe Acrobat (10+ years)
• Customer relationship management
• General ledger accounting
• Retail sales
• Performance management
• Sales needs analysis
• Paychex
• Cross-Functional Collaboration
• Prospecting
• Writing skills (10+ years)
• Employment & labor law
• Help desk
• Product management
• Improving operational efficiency - Operational efficiency improved (More than 30%)
• Self-direction
• Google Docs
• Operations management
• Operations manager experience
• Strategic planning
• Financial analysis
• Growing experience
• Problem solving
• Customer support management
• Market expansion
• Lead generation activity metrics tracking
• Customer service
• Employee engagement
• Strategic management
• Technical Proficiency
• Project leadership
• Cash handling
• Office experience
• Retention targets
• Full cycle recruiting
• Technology management
• Computer operation
• Consultative selling
• Key Performance Indicators
• Training delivery
• Statistics
• Data-driven decision making
• Process improvement
• Microsoft Excel
• Team development
• Data manipulation
• Large sales teams managed (1-2 teams)
• Multitasking
• Storage Smart Management (SSM)
• Upselling
• Maintenance
• Customer satisfaction improvement
• Conflict resolution
• Accounting
• LAN
• Gate systems (7 years)
• Editing
• Prospecting metrics analysis
• Math (10+ years)
• VPN
• Office management
• Team management
• Sales
• General manager experience
• SaaS Tools (Storable, Sitelink, DoorSwap, Tenant Inc., etc.)
• Typing
• Sales training
• Cash management
• Territory management
• Contracts
• Training & development
• DoorSwap
• Budgeting
• IVR (10+ years)
• Sales proposal development
• Revenue Metrics (lead generation initiatives)
• Search engines
• Managerial strategic planning
• Client services
• Relationship selling
• Inside sales
Certifications and Licenses
Driver's License
Additional Information
Human Resources & People Operations
• Recruiting & Onboarding
• Employee Relations
• HR Compliance
• Payroll Coordination
• Training & Development
• Performance Management
• Employee Engagement
Customer Success & Support
• Customer Success Management
• Written Communication
• Chat & Email Support
• Problem Solving
• Service Quality Improvement
️ Leadership & Operations
• Remote Team Management
• Process Improvement
• Strategic Planning
• Operational Efficiency
• Leadership & Mentoring
• Cross-Functional Collaboration
Tools & Platforms
• Microsoft Office Suite
• Google Workspace
• CRM Tools (Storable, Sitelink, DoorSwap)
• HRIS & ATS Systems
Contact this candidate