Customer Support Specialist with 5+ Years Experience

Teirra Potter

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Professional Summary

Dedicated and empathetic Customer Support Representative with over 5 years of experience delivering exceptional service via chat, email, and phone. Skilled in handling complex inquiries, resolving issues efficiently, and maintaining a positive customer experience. Strong background in data entry, technical troubleshooting, and account management across diverse industries. Recognized for active listening, clear communication, and proactive problem-solving. Experience

Senture – Client Care Specialist Apr 2022 – Present

- Respond to client inquiries via chat, email, and virtual appointments, ensuring timely and accurate resolutions.

- Maintain detailed and organized records to support operational efficiency.

- Collaborate with internal teams on claims and account updates to meet client needs. Chime Solutions – Remote Sales Associate Jan 2020 – Feb 2022

- Assisted customers through online chat and email, providing tailored product information and solutions.

- Handled data entry, order processing, and online payments with accuracy and efficiency.

- Supported sales goals while ensuring a positive and seamless customer experience. Gas South – Remote Customer Advocate Sept 2017 – 2021

- Delivered chat and email support for customer account inquiries, enrollments, and billing assistance.

- Resolved technical and account-related issues by troubleshooting and providing clear guidance.

- Processed payments and service transfers while ensuring compliance and customer satisfaction. Education

Gordon State College – Barnesville, GA

Associate of Science in Psychology (2019)

Skills

Chat & Email Customer Support • Technical Troubleshooting • CRM & Ticketing Systems (Zendesk, Salesforce, etc.) • Data Entry & Account Management • Online Payment Processing • Customer Retention & Satisfaction • Strong Written & Verbal Communication • Active Listening & Empathy • Time Management & Multitasking

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