Dynamic Customer Service & Sales Professional

Princess Alondra Bautista

Portland, OR 503-***-**** ******************@*****.***

Objective

Motivated business student with over four years of customer service and retail experience. Skilled in communication, organization, and problem-solving, with proven ability to work in fast-paced environments. Seeking opportunities to contribute strong interpersonal skills and work ethic while continuing professional growth.

Education

Portland State University – Portland, OR

Bachelor of Business Administration, Expected 2027 Oregon City High School – Oregon City, OR

High School Diploma, 2023

Work Experience

Old Navy – Portland, OR

Retail Associate / Customer Service & Overnight Shipment Worker (June 2024 – Present)

• Assist customers with purchases, returns, and questions to ensure a positive shopping experience

• Operate cash register and handle transactions with accuracy

• Support overnight shipment team by unloading, organizing, and stocking merchandise

• Work collaboratively with team members to maintain store presentation and efficiency The UPS Store – Portland, OR

Front End Customer Service Representative (July 2023 – Sept 2025)

• Process shipping, printing, and packaging services while providing excellent customer support

• Assist with resolving issues related to shipments and deliveries

• Manage front desk operations including answering phones, handling payments, and coordinating services

• Developed multitasking and problem-solving skills in a fast-paced retail environment Fred Meyer – Oregon City, OR

Front End Courtesy Clerk (June 2020 – July 2023)

• Assisted customers with bagging, carry-outs, and general inquiries

• Maintained cleanliness and organization of front-end areas

• Provided friendly service and supported checkout efficiency during peak hours

• Built teamwork and communication skills while serving diverse customers Skills

• Customer Service & Communication

• Bilingual (English & Spanish)

• Fast Learner & Adaptable

• Organized & Detail-Oriented

• Hardworking & Reliable

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