Customer Service Specialist with 3+ Years Experience

Summary

Exceptional call center representative with over three years of experience providing professional customer service, delivering excellent time management, and multitasking. Experience

United Diabetic Supply FL, North Palm Beach

Customer Service Representative 01/2019 - 11/2025 Handled customer inquiries, answered questions, and resolved problems in a timely manner Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

Performed sales analytics and provided recommendations Developed and trained new customer service representatives on the proper handling of customer inquiry CareLink, Inc. FL, West Palm Beach

Administrative Assistant 10/2016 - 12/2018

Maintained a high level of professionalism and provided excellent customer service to all company clients Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential

Built rapport with clients by providing quality customer service and problem solving Communicated with customer support for clarity on questions that were not answered in the online FAQs Accurately tracked customer orders, identified, and resolved any issues during order fulfillment Skills

Communication skills, Customer service, Microsoft office, Microsoft excel, Computer skills, Analysis skills, Supervising experience, Typing, Computer literacy, Front desk, Sales, Writing skills, Cash handling Education

Northwood University West Palm Beach, FL

International Business 03/1999

G.P.A. 3.3

A. Phillip Randolph New York, NY

Academic 06/1998

G.P.A. 3.2

Nana-Shika Williams

Lauderhill, FL 954-***-****

********@******.***

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