Data Entry Specialist with Precision and Speed
Resume:
PROFESSIONAL SUMMARY
Highly organized and efficient date entry/customer service
professional with years of experience in managing projects and initiatives. Proven record of increasing efficiency by 60% and reducing administrative errors by 75%. Skilled in providing high level support and contributing to the facility’s overall performance. Detail oriented with great multitasking, accuracy, and task prioritization skills.
WORK HISTORY
New York State Department of Health Contact Tracing Initiative Case Investigator/Contact Tracer-Albany, NY
• Diligent COVID-19 Contact Tracer/Case Investigator with expert assessment and monitoring for patients and close contacts.
• Detail-oriented approach to assessing, tracking and managing complex health surveys and exposure data.
• Adept at maintaining and organizing daily interactions with affected persons, providing education and information regarding mandated policies and recommended measures.
• Expert navigation of complex contact-tracing software, systems and policy to safely streamline healing process.
• Outperformed peers in time management, speed, accuracy, and empathy parameters.
Kings Harbor Multicare Center - Administrative Assistant-Bronx, NY
• Provided administrative support to the Assistant Administrator and Medical Director.
• Data entry for entire facility with all policy and procedure manuals, and completion of such onto the facility wide Intranet system.
• Assisted development and implementation of new administrative and office procedures.
• Coordinated and scheduled meetings and conference calls to optimize productivity and information sharing.
• Assisted with customer service issues throughout the department.
• Increased compliance of flu shot program from 60% to 100% for 7 consecutive years.
• Continually sought methods for improving daily operations, communications, and data entry for increased efficiency.
• Managed paper and electronic filing systems by routing various documents, managing all mail and phone calls.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Created biannual and monthly statistical reports, and PowerPoint presentations for national and local conferences.
LISA
POST
CUSTOMER SERVICE/
DATA ENTRY
***********@*****.***
New Rochelle, NY
SKILLS
• Microsoft Office Suite
• Project Management
• Strong work ethic
• Adaptability
• Collaboration
• Attention to detail
• Accuracy
• Reliability
• Time Management
EDUCATION
• New York Institute of
Technology (BFA)
• Bronx High School of
Science (Diploma)
CERTIFICATIONS
• Johns Hopkins University
COVID-19 Contact Tracer,
2020
• Certified Therapeutic Art
Life Coach, 2019
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