Account Manager with Client Relations Expertise

TW

TERESA WALSH

*************@*****.*** 847-***-**** Antioch, IL 60002

Hardworking customer service as well as account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. I have a well rounded background in call center as well as data entry which makes me an ideal fit for the position I am applying for.

Demonstrate ability to gain customer trust and provide exceptional follow up, leading to increased repeat customers and referral business for new customers.

Experienced in resolving escalated customer service issues in a professional manner. Proficient with microsoft systems, including microsoft word, microsoft excel, and microsoft outlook. Additionally, I am a proven expert in customer service and a consistent collaborator. My previous roles have strengthened my abilities in leadership and communication, including a focused attention to detail and accuracy. I am thrilled at the prospect of bringing my talents to your company.

Client relationship management

Attentiveness, to detail.

Quick learner

Competent, capable, and reliable

Organized, detailed oriented with the ability to

multi-task, Prioritize, and respond quickly.

Strong communication skills and the ability to develop trusting relationships with customers.

Keep accurate records pertaining to inventory and

account notes for future review.

Skilled typer quick and accurate

Outgoing and personable

Work well with others as well as independently in a professional manner

Ability to work under pressure in stressful situations that may arise

Open minded to learn and also help assist others

PrintGlobe Austin, Texas

Account Manager

03/2023 - 05/2024

Managed client accounts to ensure satisfaction and retention. Coordinated promotional quotes for various products and services. Developed relationships with clients to understand their needs and preferences.

Work with different vendors on products to serve clients requests. Assist with customer complaints and follow through with vendors to resolve order issues.

Estimate shipping costs via UPS, Fedex, USPS, as well as truck carriers Order processing and data entry on rotation of orders and assisting other account managers when out to help their customers as needed. Live chat for leads to help assist customers with pricing as well as production

Maintained accurate records of client communications and transactions. Managed multiple accounts simultaneously while meeting deadlines. Resolved customer complaints in a timely manner.

Developed strategies to increase revenue from existing accounts. Summary

Skills

Experience

Maintained accurate records of all customer interactions in the CRM system.

Addressed customer questions and concerns regarding products and services.

Update customers on status of their orders

Work with manager and/or other account managers to enhance customer satisfaction.

Position 100% remote work

Neil Enterprises/ Illini Vernon Hills,

Illinois

Customer Service Representative/ Senior

Account Ma

07/2000 - 01/2023

Provided excellent customer support through phone and email communications.

Resolved customer inquiries and complaints efficiently and professionally. Position was in the office until Covid and worked 100% remote for 2 years and hybrid 3 days in office and 2 days remote for 1 1/2 years. Processed orders and returns using company-specific software systems. Trained new staff on company policies and customer service protocols. Maintained accurate records of customer interactions for future reference. Provided excellent customer service to resolve customer complaints in a timely manner.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Developed strong customer relationships to encourage repeat business. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Tracked orders from start to finish to ensure timely delivery of goods or services.

Developed positive relationships with customers through friendly interactions.

Provided exceptional customer service to ensure customer satisfaction. Resolved customer complaints promptly and efficiently. Identified opportunities for upselling additional products or services based on customer needs.

Implemented innovative methods for streamlining the customer service process.

Conducted regular follow-up calls with customers after resolving their issues.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Collected deposits or payments and arranged for billing. Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Adjusted bills and refunded money to resolve customers' service or billing complaints.

Updated databases with new and modified customer data. Promoted available products and services to customers during service, account management and order calls.

Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickl Bed, Bath, and Beyond Gurnee, Illinois

Customer Service Representative

06/1996 - 09/2000

Assisted customers with product inquiries and purchase decisions. Processed transactions using point-of-sale systems accurately. Resolved customer complaints with effective problem-solving techniques. Wilmot Union High School Wilmot, WI

08/1999

Education and Training

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