Dedicated Customer Service & Delivery Professional
Resume:
Rabecca Grancorvitz
Dedicated and Experienced Contributor Seeking New Opportunities
Spring Branch, TX 78070
************@*****.***
Professional Summary
Dedicated and efficient professional with a strong customer service background across various industries, including insurance, delivery, and concierge services. Proven ability to understand customer needs, provide effective solutions, manage multiple tasks simultaneously, and ensure timely and accurate service delivery. Possesses excellent communication, organizational, and technical skills, complemented by relevant licenses and a commitment to continuous learning. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Delivery Driver
Gopuff-San Antonio, TX
March 2018 to Present
• Delivered customer orders in a timely and efficient manner, accurately following all specified delivery protocols.
• Managed multiple deliveries concurrently, paying close attention to routing, access information, and customer-specific requests.
• Accountable for the responsible handling and delivery of age-restricted products, ensuring proper identification checks in accordance with company policy and legal requirements. Tier 3 Medicare Enrollment Advocate
GoHealth-Salt Lake City, UT
September 2024 to January 2025
• Provided end-to-end support to customers with their Medicare applications, from initial guidance to final submission.
• Analyzed individual healthcare needs and current coverage to recommend and facilitate enrollment in suitable Medicare plans.
• Meticulously reviewed plan details, including doctor and prescription network coverage, to confirm compatibility.
• Clearly communicated plan disclaimers, important contact information, and critical enrollment timelines and deadlines to beneficiaries.
Lifestyle Concierge
Aspire Lifestyles-San Antonio, TX
September 2022 to August 2024
• Responded to and addressed inbound client requests via phone and email, conducting thorough research to formulate tailored recommendations.
• Crafted professional and informative email communications to deliver research findings and recommendations to clients.
• Consistently maintained the confidentiality and security of sensitive client information.
• Actively participated in ongoing training programs delivered through various channels (webinars, email, app notifications) to enhance knowledge and service delivery.
• Utilized proficiency in systems such as Sabre, Signet, Salesforce, Amadeus, and Galileo to fulfill client requests.
Bartender
Two Rivers-San Antonio, TX
May 2019 to March 2021
• Efficiently prepared and served a wide range of alcoholic beverages according to customer orders, ensuring accuracy and speed.
• Maintained a calm and professional demeanor in fast-paced, high-pressure environments, ensuring smooth service delivery.
• Consistently provided first-class service to all patrons, fostering a positive and welcoming atmosphere. Education
Liberal Arts, Accounting & Photography (Core Curriculum) Madison College-Madison, WI
August 2001 to May 2011
Skills
• Analysis skills
• Route driving
• Customer service
• Medicare
• Typing
• Bartending
• Time management
• Driving
• Delivery driver experience
• Salesforce
• Organizational skills
• Live chat
• Microsoft Office
• Hospitality
• Microsoft Outlook
• Phone etiquette
• Communication skills
• Google Docs
Certifications and Licenses
Driver's License
AHIP
October 2024 to October 2026
Property & Casualty License
December 2024 to May 2026
Life & Health Insurance License
January 2024 to May 2026
TABC
October 2023 to October 2025
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