Administrative & Client Management Specialist with 18+ years

H A N N E L I HS E S C H O E M A N

P S Y C H O L O G Y M A J O R

C O N T A C T

843-***-****

*************@*****.***

*** ******** ** ******, **

30655

Master’s degree in and Organizational Psychology

University of Pretoria (UP) – 2004

Dissertation: Evaluation of a Peer Support Program in Schools – Prevention of High-Risk Behavior

Coursework focused on Research Methodology,

Program Development, Community Psychology, Social

Psychology, and Statistics.

BA (Honors) in Psychology University of South Africa

(UNISA) – 2001

BA Degree (Associates) in Psychology University of South Africa (UNISA) – 2000

E D U C A T I O N

S K I L L S

Education & Training

Administrative & Client techniques

Logistics & Operations

Critical thinking

Teamwork

Good communication skills

Problem-Solving skills

Hospitality Skills

English: Fluent

Afrikaans: Fluent

L A N G U A G E S

P R O F I L E S U MMARY

Administrative and Client Management Specialist with 18+ years of experience leading complex projects and ensuring operational excellence across multinational environments. Demonstrated history of accurate financial accountability (cash handling/reconciliation), superior client relations, and maintaining strict organizational compliance. Exceptionally reliable, detail-oriented, and proficient in problem-solving and software applications (MS Office, MS Projects). Seeking a dynamic Front Desk or administrative role where customer service and organizational integrity are paramount. WORK E X P E R I E N C E

2022 – 2025

2007 – 2021

Logistics Management: Managed and executed reliable, safe, and on- time transport of people and products, consistently adhering to strict schedules and ensuring efficient route planning and execution. Financial Accountability: Handled all customer cash transactions and payments, responsible for daily accurate cash reconciliation and secure financial processing.

Client Relations: Served as the consistent daily point of contact, building strong rapport with multiple families and proactively resolving any service or delivery issues to ensure maximum customer satisfaction. University Lecturer & Exam Marker: Served as a Lecturer at Varsity College, University of Pretoria (UP), and University of South Africa (UNISA). Developed, delivered, and marked coursework and exams for psychology and related subjects, ensuring accurate and timely student feedback.

Psychometrist & Research Assistant: Conducted psychometric testing and analysis for various high-level research projects. Managed quantitative and qualitative data analysis using SPSS and ATLASti, contributing to professional reports and program evaluations. Training & Program Development: Designed and executed organizational-wide training programs, including Behavior-Based Safety (BBS) and compliance training, leveraging psychological principles to drive positive behavioral change across major organizations

(e.g., Anglo Platinum, Eskom, Sasol).

OPERATIONAL SUPPORT & DRIVER (USA) Yoder and Sons and Private Amish Families Location: Indiana, USA

HEALTH, SAFETY, AND PSYCHOLOGY CONSULTANT & LECTURER

(SA) Consulting Firms, Universities, and Private Practice R E F E R E N C E S

A N T O N E T D E R I D D E R

A R T I S T & O R G N A I Z A T I O N L E A D E R

M AGAZINE E D I T O R

4 7 3 H I G H W AY 7 8 MONROE,

G E O R G I A 3 0 6 5 5

A N T O N E T H E L O @ GMAIL.C OM

7 0 6 - 5 4 0 - 7 0 76

S H A R O N SWANEPOEL

M U N I C I PALITY L I A S O N

M AGAZINE E D I T O R

SWANEPOELSHARON@MONROELO

C A L N E WS

6 7 8 - 6 2 2 - 1 7 4 7

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