Strategic HR Leader and Change Agent

SHALEE BERGESON, LSSGB

PEOPLE MANAGER/STRATEGIC LEADER/INNOVATOR/CHANGE AGENT

Email: **********@*****.*** Cell: 208-***-**** LinkedIn: www.linkedin.com/in/shalee-bergeson-8b0916350/

SUMMARY

Proven success in stakeholder management, change management, optimizing business processes, and driving organizational change and cross-functional team success. Skilled in aligning HR initiatives with business goals, leveraging data analytics for strategic decision-making, and fostering high-performance cultures. Passionate about transforming HR processes and improving operational efficiencies to support workforce development and organizational growth.

SKILLS

Project Plan/Schedules Change Management Strategic Planning Stakeholder Management Process Mapping Process Improvement Risk Management Workforce/Data Analytics Consulting Resource Allocation CFR/OPM Regulations Communication Problem Solving HR Information Systems HR Management Detail Oriented

EXPERIENCE

Senior Human Resources (HR) Technical Advisor

Internal Revenue Service, Idaho Falls, ID Jan 2024 - Present

Advisor to senior leadership on regulatory compliance, organizational development, employee relations (ER), HR strategies, programs and organizational structures.

Established multi-year Human Capital Strategic Plan and key performance indicators (KPI) to ensure program success.

Led development of a multi-year workforce plan for a workforce of 90k employees.

Developed, modified, and executed cross-functional policies and operating procedures, and developed and implemented internal controls to measure compliance and assess risk for management of resources.

Supervisor - Human Resources

Internal Revenue Service, Idaho Falls, ID Dec 2019 - Jan 2024

Developed project plans and tracked project milestones to completion.

Designed and implemented program to manage human capital processes, process mapping, process improvements, and benchmarking. Created Standard Operating Procedures (SOP) and process maps to define roles and responsibilities and ensure consistent delivery of services.

Provided leadership and re-skilling of the team to develop expertise on process improvement and benchmarking.

Developed quarterly reporting process for measuring process improvements and KPIs.

Developed and negotiated multiple Service Level Agreements (SLAs) to outline services, roles and responsibilities, KPI’s and HR service delivery for customers with various needs.

Served as a technical expert responsible for devising HR strategies, policies, and programs. Advised and provided solutions to senior management and program directors on HR management problems and issues. Evaluated new or modified legislation and regulations to determine impact on short- and long-term HR management policies and program initiatives.

Supervisor - Human Resources

U.S. Department of Energy, Idaho Falls, ID Jan 2016 - Dec 2019

Successfully led the transition to HR shared servicing, serving as a change agent to implement new programs.

Served as a technical expert on ER, Equal Employment, Merit Systems Protection Board and Office of Special counsel complaints.

Resolved complex workplace conflicts and employee relations issues while maintaining and improving employee satisfaction scores.

Led teams to evaluate policy and procedures to streamline operations and eliminate bottlenecks.

Evaluated HR operations for data integrity, quality, regulatory compliance, and effectiveness of service. Identified problem areas, coordinated corrective actions with local staff and service center employees and directed program changes to implement program improvements as necessary.

Human Resources Specialist

U.S. Department of Energy, Idaho Falls, ID Dec 2000 - Jan 2016

Specialized in federal retirement, retirement consulting, service computation, military buyback, retirement processing, employee records, annuity estimates, recruitment, onboarding, organizational design, position management, job classification, FLSA, compensation/incentives, ER/labor relations, talent management (job analysis, hiring assessments, qualifications, offers), performance management, workforce/succession planning, HR information systems/data integrity, payroll, and leave administration, reasonable accommodation, FMLA, and workers compensation.

Planned and conducted quarterly audits of hiring, HR data systems, and personnel documentation and actions to ensure that recruitment cases and personnel processing practices were consistent with regulatory requirements, agency policies, and negotiated collective bargaining agreements.

Established, negotiated, and implemented corrective actions plans. Monitored actions to ensure there was not reoccurrence of errors. Provided recommendations to correct systematic errors and developed and revised procedures and policies to ensure regulatory compliance.

Bookkeeper

Ermal’s Auto Body, Idaho Falls, ID May 1995 - Jan 2006

Payroll, time keeping, accounts payable/receivable, general ledger, account reconciliation, invoicing, records audits, expense reports, month-end closeouts, year-end closeouts and reporting.

EDUCATION

B.S. in Business, Specialization in Human Resources Management

Capella University, Minneapolis, MN Dec 2010

GPA 3.7

CERTIFICATIONS

Lean Six Sigma Green Belt

Data Analytics

Program Management

AWARDS

Managers Award x 5 Special Act x 12 Outstanding Performance x 20 On-the-Spot x 9

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