Facilities Maintenance Specialist with 25 Years Experience

JOHNEY A ZELAYA

Phone: 786-***-**** email: *******@*****.***

PROFESSIONAL SUMMARY

A skilled facilities professional with 25 years of experience proficient in preventative maintenance, troubleshooting, and repair of HVAC, electrical, and plumbing systems across commercial buildings. Demonstrated ability to prioritize repairs, manage maintenance schedules, and ensure facility functionality while adhering to safety protocols. I have consistently contributed to the creation and maintenance of safe, efficient, and comfortable work environments, while also driving cost - savings initiatives and process improvements within the facilities management domain. Closely monitoring and identifying problems in every phase of general maintenance.

• Electrical, HVAC, plumbing, painting, patching, general hardware repairs, etc.

• Ensure that all mechanical system and equipment are operational.

• Bi-lingual: Spanish / English

• CMMS Work Order system management

EXPERIENCE

Facilities Coordinator September 2024 – December 2024 JLL @ TikTok

Corridated with the Facility Manager for service delivery, maintaining customer satisfaction, and connecting with property clients. Provided emergency support, follow procedures, and support ticket management. Achieving KPIs and monitoring SLAs ensure work efficiency, and timely variance reports help allocate resources better. Participated in budget development and management for our client account, manage existing contracts, and are responsible for coordinating with suppliers regarding goals, performance standards, and reviews while managing supplier performance at the property level, all of which are also to ensure compliance with relevant standards. Maintenance Technician December 2023-August 2024

Compass Facilities Management @ TikTok

Perform general maintenance including carpentry, HVAC, electrical, plumbing and/or painting; Complete assigned work orders in CMMS and maintains appropriate service documentation; Maintain tools, parts, equipment and supplies in clean and safe conditions; Work closely under the direction of Vendors, Operating Engineers, Chief Engineers and others; Participate in ongoing technical, safety, and operational process training programs; Support on-call or emergency response situations (if applicable) Maintenance Technician April 2018 – November 2023

Silver Tree Residential, LLC, Fort Lauderdale

Manage all maintenance-related and capital improvement activities within an assigned property; Inspecting, scheduling and performing routine preventive maintenance on equipment as necessary or as directed by the Property Manager/Maintenance Supervisor; Effectively with supervisors, residents, vendors and co-workers; Satisfy work orders promptly and efficiently; HVAC systems and various appliances, stoves, dishwashers, disposals, and refrigerators; Assist in the make ready process of vacant apartments to get them ready for new move-ins in a timely and detail oriented manner. Maintenance Technician, Assistant Maintenance Engineer, 1999 - 2023 Janitorial Supervisor, and Contractor Coordinator

FSR Residential – Condominium Management

• Closely monitored and addressed problems across various maintenance areas such as general maintenance, painting, electrical, plumbing, HVAC, patching, and mechanical maintenance in multiple condominiums.

• Monitored general maintenance phases including electrical, plumbing, etc., established procedures, and ensured mechanical systems' operation.

• Directly managed building development inspection, ensuring work adhered to guidelines for construction materials, and oversaw installations and final inspections.

• Ensured proper supply and equipment usage through employee training, taught safe operation of cleaning machinery, provided a safe work environment, responded to emergencies, conducted building inspections, planned and supervised department functions, oversaw staff performance, managed inventory, responded to customer complaints, purchased supplies, recruited and trained employees, and scheduled work to meet shift requirements.

• Comprehensive managerial responsibilities including planning, organizing, directing, coordinating, and supervising all department functions, evaluating staff performance, and handling recruitment, training, and scheduling.

• Demonstrated efficiency in handling diverse tasks across different roles, from maintenance to inspection and housekeeping supervision. In maintenance roles, quickly identified and resolved problems in multiple systems. In housekeeping, maintained safety standards, managed inventory efficiently, and responded promptly to customer complaints and emergency situations. EDUCATION: High School Diploma: Bethel High School, Central America References on request

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