Groundskeeper/Office Manager with 16+ Years Experience
Resume:
Audra Langston
PO Box **, California Hot Springs, United States, 93207
**************@*****.***
Groundskeeper/Office Manager with 16+ years of experience enhancing operational efficiency and visitor satisfaction. Proven track record in implementing innovative scheduling systems and improving communication workflows. Adept at managing inventory and resolving visitor concerns, committed to continuous improvement and excellence.
Employment history
Groundskeeper/Office
Manager, Quail Valley
Recreational Village, Jun
2017 - Present
California Hot Springs CA
Food Server, Olive
Garden, Sep 2015 - Oct
2016
Bakersfield CA
Fire Dispatcher, Cal Fire,
Jun 2008 - Aug 2014
San Luis Obispo, CA
Maintain grounds and office operations, ensuring a clean, organized environment for visitors. Implemented efficient scheduling system, reducing maintenance downtime by 12%. Coordinate office activities, improving communication and workflow among staff. Manage inventory and supplies, ensuring availability and cost-effectiveness. Address and resolve visitor concerns promptly, enhancing overall visitor satisfaction. Eager to learn and adapt quickly in dynamic environments, committed to hard work and continuous improvement.
Served meals to guests, ensuring timely and accurate orders, enhancing customer satisfaction. Collaborated with kitchen staff to streamline service, reducing wait times and improving efficiency.
Handled multiple tables simultaneously, demonstrating strong multitasking and organizational skills.
Addressed and resolved customer complaints, maintaining a positive dining experience. Trained new servers, contributing to team development and consistent service quality. Executed precise order management, significantly enhancing customer satisfaction and return rates.
Implemented efficient service workflows, reducing wait times and boosting overall restaurant efficiency.
Facilitated seamless communication with kitchen staff, ensuring accurate and timely meal delivery.
Addressed and resolved customer issues promptly, maintaining a high level of dining experience quality.
Mentored new servers, fostering team development and ensuring consistent service standards. Handled emergency calls, ensuring rapid dispatch of fire units, improving response times by 20%.
Coordinated emergency responses, significantly enhancing dispatch efficiency and reducing delays.
Managed emergency communications, ensuring swift fire unit deployment, leading to faster incident resolution.
Optimized communication protocols, resulting in a 15% improvement in emergency response coordination.
Directed emergency response teams, ensuring compliance with safety regulations and operational procedures.
Monitored call logs and incident reports, ensuring accurate record-keeping and data analysis for performance reviews.
Trained new dispatchers on emergency protocols, fostering a collaborative and efficient team environment.
Facilitated cross-departmental communication, improving coordination between fire units and emergency medical services.
Developed and introduced a new training module for dispatchers, resulting in a 30% reduction in onboarding time.
Employment history
Fire Dispatcher, Kern
County Fire Department,
Sep 2004 - Aug 2008
Bakersfield CA
Warehouse
Manager/Procurement,
Universal Compression,
Jan 2000 - May 2004
Bakersfield CA
Skills
Problem solving Customer service Team collaboration Time management Attention to detail Communication Organization Leadership Efficiency Training Inventory management Strategic planning Project management Critical thinking Creativity
Education
Bakersfield College, Bakersfield
CA, Jun 2003 - Dec 2003
EMT Certificate
Received my EMT (Emergency Medical Technician) Certificate Coordinated emergency response efforts, ensuring rapid dispatch and effective communication.
Handled over 10,000 emergency calls, maintaining calm and accuracy under pressure. Trained new dispatchers, enhancing team efficiency and response times. Utilized advanced dispatch software to improve response accuracy and speed. Collaborated with fire departments and emergency services to streamline operations. Analyzed dispatch data to identify trends, enhancing predictive response strategies and reducing emergency response times.
Monitored and evaluated dispatcher performance metrics, driving a 15% improvement in emergency response times.
Facilitated inter-agency coordination meetings, enhancing communication and operational efficiency during emergencies.
Reviewed and enhanced dispatch workflows, increasing operational efficiency and reducing errors by 10%.
Maintained meticulous records of emergency calls, ensuring compliance with regulatory standards and accurate reporting.
Provided ongoing support and mentorship to junior dispatchers, fostering a culture of continuous improvement and skill development.
Managed warehouse operations, reducing inventory discrepancies by 12%, enhancing procurement efficiency.
Streamlined inventory management, cutting costs by 8%, improving order fulfillment accuracy. Led a team of 5, optimizing workflow and achieving a 10% increase in productivity. Implemented safety protocols, resulting in zero workplace accidents over four years. Developed vendor relationships, reducing procurement lead times by 15%, ensuring timely restocking.
Conducted regular audits, identifying process inefficiencies and implementing solutions that saved 20 man-hours weekly.
Coordinated cross-functional teams to improve order processing speed, decreasing average delivery time by 2 days.
Monitored supplier performance, ensuring compliance with quality standards and reducing return rates by 10%.
Analyzed procurement processes, identifying cost-saving opportunities, leading to a 7% reduction in expenses.
Optimized warehouse layout, increasing storage capacity by 15% and reducing retrieval times by 25%.
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